Customer Service Sales

Inez Veronin

Cell: 909-***-****

Email: ********@*****.***

SUMMARY OF QUALIFICATIONS:

Success in both services oriented and manufacturing environments, managing inside sales, contracts, customer service, inventory, administration, and human resources. Seeking a position where my experience and skills will improve efficiency and promote growth.

• Effective communication, comprehension, and writing skills; understanding of contract language and directives.

• Organizational skills; detail oriented, able to develop tools important to the evaluation processes in order to identify ways to increase organizational profitability.

• Analytical and problem solving skills; comprehend all aspects associated with position in order to identify issues, and provide solutions and preventative protocols beneficial to both the client and organization.

• Interpersonal skills; develop, and maintain key relationships with organizational stakeholders. Effective customer service and motivational skills.

• Proficient in Microsoft Office 2007, AS400 and MAS 90 systems, extranet and internet. Data management, using spreadsheets, charts, and PowerPoint presentations.

EDUCATION:

Associate of Art in Business Administration 2011

American InterContinental University Hoffman Estates, IL

• 3.98 GPA

• Management Club member, Mentor for Mentoring Committee

EMPLOYMENT EXPERIENCE:

Contracts and Metrics Administrator / Executive Assistant 2005 – 2009

Pacific Coast Warehouse Company Chino, CA

• Managed inside sales pipeline, and 60 – 80 contracts for 4 warehouse locations.

• Contacted leads, negotiated proposals, conducted site visits, and closed.

• Brought in $3 million in sales 2007 – 2009.

• Sold, managed, billed, and purchased materials for fulfillment/special handling: $600,000 in 2007, and $330,000 in 2008.

• Maintained strong relationships with clients and suppliers, resolved issues, and reported KPI’s and other metrics.

• Provided executive management with monthly financial, operational and sales reports.

• Assisted all executives and department managers in administrative activities; travel arrangements, correspondence, board meetings.

• Maintained site credentials, and inquiries: American Sanitation Institute, Food and Drug Administration, Hazardous Materials, C-TPAT, Transportation, and Clean Truck Program.

• Updated/created forms in all departments, and revised inventory control procedures.

• Acted as interim manager in Customer Service and Inventory Control, up to one year.

• Project Management: organized and reduced transportation detention, revised inventory control procedures, organized and led Root Cause Analysis team, and re-organized fulfillment procedures.

Installer / Touch-up Technician 2004 – 2005

Major Lines of California Anaheim, CA

• Installed custom cabinetry in new construction and remodels.

Administrative Assistant, HR Administrator, and CSR 2000 – 2004

IVR Home Health Equipment / Rotech Riverside, CA

• Provided administrative assistance to the location manager and department leads.

• Managed contracts with all major insurance companies and maintained site credentials.

• Hired/oriented new employees, entered payroll, conducted yearly reviews, tracked attendance, and assisted/advised with disciplinary/termination procedures as required.

• Provided customer service for Veteran’s Administration patients and acted as liaison to VA staff.

• Readied site for Joint Commission (JACHO) inspections, and maintained Performance Improvement processes.

• Managed projects in various departments; closing soft goods supplies, transitioned VA (Veterans Administration) patients into system (developed spreadsheets to track patient/equipment).

Customer Service Representative 1999 – 2000

Bevles Inc. Chino, CA

• Managed sales of all large and individual equipment sales, including show orders.

• Acted as back-up for parts sales, and technical support (electrical trouble shooting).

• Scheduled production of orders with engineers, and production managers.

• Scheduled freight, and completed bill of ladings, including international and domestic.

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