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Gatineau, QC, Canada
... ON Mar 2006 – Jul 2007 Managed contact centre vendor performance, improving KPIs and exceeding contractual obligations. ... Implemented coaching frameworks to continuously enhance team efficiency and first-call resolution rates. Designed and ...
- 2025 Sep 07
Franklin, MA, 02038
... July 2008 - April 2010 Port-au-Prince, Haiti Customer service (call center), wireless provider in Haiti, Dominican Republic ... 2006 - June 2006 Port-au-Prince, Haiti Marketing and Sales Centre de Management et de Productivité (University) / May 2005 - ...
- 2025 Sep 06
Pretoria, Gauteng, South Africa
... Experience Teletech Call Centre Sales Agent Selling funeral cover to absa clients Capturing client information Confirming life insurance price Confirming client information Uploading sales Following up with clients policy Closing daily sales Meeting ...
- 2025 Sep 06
Toronto, ON, Canada
... Health Science Center 06/2025 to 07/2025 Veterans Centre (LSSW) – Toronto, ON Documentation timely in point click care. ... hospital policy for prevention of fall( bed & wheelchair alarm on, bed in lower position, call bell within and response eg. ...
- 2025 Sep 05
Harare, Zimbabwe
... Met or exceeded key call centre metrics, including average handling time, call resolution rate, and customer satisfaction scores. Multichoice Zimbabwe 2017- 2018 Customer Service Representative Certificate (CPD certified): ISO 9001:2015 Quality ...
- 2025 Sep 05
Firozabad, Uttar Pradesh, India
... intra day balances) of RBS and provide Balance Enquiry and Update Service to online channels who call for these services. ... Used : FILEAID, SPUFI, CHANGEMAN, CONTROL-D, HP Quality Centre, IBM RTC (Rational Tool Concert) AFEWS which is used to ...
- 2025 Sep 04
Johannesburg, Gauteng, South Africa
... WORK EXPERIENCE Company : Advanced Call Centre Technologies (t/a ACT) Position : Human Resources Consultant (HR Generalist) Duration : May 2025 to Current Locations : Gauteng Province (Sandton) Main Purpose: To provide general office support with a ...
- 2025 Sep 04
Saint John, NB, Canada
... Profit Centre Manager (Retail Banking) Aug 2018 – Dec 2022 United Bank for Africa, Abeokuta, Nigeria Interact with customers via phone call, mail and in-person to resolve complaints and answer enquiries. Coordinates activities of Direct Sales ...
- 2025 Sep 03
Waukegan, IL, 60085
... •Played a key role in the expansion and modernization of AbbVie’s network infrastructure within the data centre. ... •Provided on-call support for P1/P2 incidents, ensuring timely resolution of high-priority tickets and minimizing service ...
- 2025 Sep 03
Johannesburg, Gauteng, South Africa
... Call Centre/Customer Service Consultant MULTICHOICE SOUTH AFRICA (CONTRACTED BY AFRIZAN PERSONAL) Duration: Aug. 2016 - Feb 2017 Description: Managed calls, assisted with technical queries, improved product knowledge, ensured service excellence. ...
- 2025 Sep 03