Technical Support Supply Chain

OLANREWAJU OSO

Tel: 506-***-**** Email: *********.***@*****.***

CAREER PROFILE

An experienced technical support specialist with demonstrated history of working in the Banking, Technology, Supply Chain and insurance industries. Skilled in Sales, Desktop support, inventory management with strong interpersonal communication and time management skills that allow for effective customer service management and IT problem solving.).

CORE COMPETENCIES

Cybersecurity

Great Multitasking Skills

Customer Satisfaction

Progress Reporting

Troubleshooting Skills

PROFESSIONAL EXPERIENCE

Network Diagnosis

Technical Support

Great Interpersonal Skills

Listening and Communication Skills

Analytical and Problem-Solving Skills

Insurance Advisor Nov 2024 – Present

TD Insurance

Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Support through my knowledge of TD products, services and solutions.

Deliver an outstanding customer service experience by deepening relations through value based advice

Field Service Technician Aug 2023 – Aug 2024

NCR Corporation

Perform customer installation, maintenance, and service calls promptly and effectively.

Service electromechanical equipment like ATM and self-checkout systems within an assigned territory.

Perform maintenance repair and system overhaul.

Manage everything from network faults and traffic, to configuration, security, and remote system access.

Supply Chain Assistant Feb 2023 – Aug 2023

Fastenal, Saint John, New Brunswick

Answer inquiries and provide information to customers.

Estimate or quote prices, credit or contract terms, warranties and delivery dates.

Inspect and verify incoming goods against invoices or other documents.

Route goods to appropriate storage areas.

Address customers' complaints or concerns.

Pack goods to be shipped and unpack received goods.

Access and process information.

Profit Centre Manager (Retail Banking) Aug 2018 – Dec 2022

United Bank for Africa, Abeokuta, Nigeria

Interact with customers via phone call, mail and in-person to resolve complaints and answer enquiries.

Coordinates activities of Direct Sales Executives/Relationship officers posted to their areas to achieve the sales targets of the bank.

Develops coordinated strategies for cluster market penetration to Achieve set targets.

Drives conceptualization and execution of market storms as a key driver of sales.

Accountable for all product sales metrics, of his team, as applicable.

Effectively qualified, profiled and managed clients matching their needs appropriately to the bank’s products and services.

Increased the bank’s bottom line by cross-selling and up-selling products and services to match customers’ needs

Managed clients’ accounts, devising appropriate strategy to ensure a sustained growth in their financial portfolio.

Service Desk Support Sept 2016 – July 2018

Sam Lawon & Co, Ogun, Nigeria

Network support, configuration, link integration, troubleshooting and fault resolution

Power support and audit of UPS, stabilizer and inverter

Application installation/upgrade

Interface between network vendors and organization for adequate link availability etc.

Performs basic network configuration procedures for the user.

Performs component diagnosis and replacement recommendation where necessary to vendor for actions.

Maintain a strong working relationship internally and externally across different IT function groups, business functions and external service vendors.

Assists assigned users in the use of computer software, including standard office software, network and systems client software.

EDUCATION

ISC2, Certified in Cybersecurity 2024

Digital Nova Scotia (Atlantic Skills for Hire), Cybersecurity 2024

Bachelor’s Degree in Physics With Electronics, Bells University of Technology, Ota, Nigeria 2011

PGD Degree in Computer Science, Federal University of Agriculture, Abeokuta, Nigeria 2015

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