| Resume alert | Resumes 71 - 80 of 130 |
Customer Service Project Manager
Sunnyvale, CA
... - Siebel – Avaya CTI & ACD Integration - Involved in feasibility & Implementation of Master Data Management (MDM) for Customer Data Hub using Siebel UCM. - Upgrade current Siebel implementation from Non-Unicode to Unicode Implementation (mini- ... - 2014 Jul 03
... - Siebel – Avaya CTI & ACD Integration - Involved in feasibility & Implementation of Master Data Management (MDM) for Customer Data Hub using Siebel UCM. - Upgrade current Siebel implementation from Non-Unicode to Unicode Implementation (mini- ... - 2014 Jul 03
Manager Project
Cupertino, CA
... * Installed networks to support AVAYA VOIP solution in 5 AOL remote call centers (4000+ agents) that improved local access, reliability, and redundancy. * Deployed (circuits, hardware, configuration) and supported end to end. * Netscreen IPSEC VPN ... - 2014 Jun 19
... * Installed networks to support AVAYA VOIP solution in 5 AOL remote call centers (4000+ agents) that improved local access, reliability, and redundancy. * Deployed (circuits, hardware, configuration) and supported end to end. * Netscreen IPSEC VPN ... - 2014 Jun 19
Customer Service Developer
Livermore, CA
... Customer-facing TECHNICAL SKILLS Orchestration Designer, Experience Portal, UNIX/Linux, MPS Developer, SQL, SIP, Java PROFESSIONAL EXPERIENCE Avaya -- (Home Based) Livermore, CA Senior Application Consultant Avaya Professional Services - 2010 - ... - 2014 Jun 05
... Customer-facing TECHNICAL SKILLS Orchestration Designer, Experience Portal, UNIX/Linux, MPS Developer, SQL, SIP, Java PROFESSIONAL EXPERIENCE Avaya -- (Home Based) Livermore, CA Senior Application Consultant Avaya Professional Services - 2010 - ... - 2014 Jun 05
Management Customer Service
Campbell, CA, 95008
... Access Control, NTP, RSA/SecurID, Trend Micro Office Scan/DCS, Avaya Telecommunications, TCP/IP, RAS, Wireless, Video Conferencing, Telephony, Server build/deployment and rack management, Desktop/laptop build and deployment, Team Leadership. ... - 2014 Mar 21
... Access Control, NTP, RSA/SecurID, Trend Micro Office Scan/DCS, Avaya Telecommunications, TCP/IP, RAS, Wireless, Video Conferencing, Telephony, Server build/deployment and rack management, Desktop/laptop build and deployment, Team Leadership. ... - 2014 Mar 21
Project Management
Sunnyvale, CA
... Led migration of a 9 terabyte data base from Avaya that contained all customer and contract information. Selected and applied use of multiple ETL tools for prepping and correcting data to provide information in a common format. . Created ... - 2014 Mar 11
... Led migration of a 9 terabyte data base from Avaya that contained all customer and contract information. Selected and applied use of multiple ETL tools for prepping and correcting data to provide information in a common format. . Created ... - 2014 Mar 11
Quality Assurance Control
Campbell, CA
... Feb 2008 to November 2010 ~ Brocade Communications ~ San Diego, CA Senior Buyer Managed OEM Hardware and service contract partnerships with IBM, Hewlett Packard, Hitachi Nortel and Avaya Allen Teboul - Page 1 of 3 Planned Implemented and ... - 2014 Feb 24
... Feb 2008 to November 2010 ~ Brocade Communications ~ San Diego, CA Senior Buyer Managed OEM Hardware and service contract partnerships with IBM, Hewlett Packard, Hitachi Nortel and Avaya Allen Teboul - Page 1 of 3 Planned Implemented and ... - 2014 Feb 24
Customer Service Management
Aptos, CA
... o Spearheaded project conversion from Avaya to Gensys, IVR, call routing, and call recording platform o Successfully deployed Genesys Infoview and CC Pulse as an enterprise reporting solution to call centers in Manila, Panama, and Malaysia o ... - 2014 Feb 24
... o Spearheaded project conversion from Avaya to Gensys, IVR, call routing, and call recording platform o Successfully deployed Genesys Infoview and CC Pulse as an enterprise reporting solution to call centers in Manila, Panama, and Malaysia o ... - 2014 Feb 24
Customer Service Technical Support
San Jose, CA
... Ensure changes are in accordance with appropriate operating procedures • Took corrective actions as appropriate to ensure that scheduling standards are being adhered • Monitored all business queues using CMS (Avaya) • Monitored the agents’ ... - 2013 Nov 25
... Ensure changes are in accordance with appropriate operating procedures • Took corrective actions as appropriate to ensure that scheduling standards are being adhered • Monitored all business queues using CMS (Avaya) • Monitored the agents’ ... - 2013 Nov 25
Engineer Manager
Newark, CA
... Technical lead for VoIP installation for the new Avaya Telephone system. City now uses LAN connectivity for the phone system via the PoE HP switches. All sites configured and scripted using VLAN configuration to avoid total network fallout. The ... - 2013 Nov 25
... Technical lead for VoIP installation for the new Avaya Telephone system. City now uses LAN connectivity for the phone system via the PoE HP switches. All sites configured and scripted using VLAN configuration to avoid total network fallout. The ... - 2013 Nov 25
Sales Management
Union City, CA
... to partner product integrations resulting in improved product sales and customer satisfaction • Key member of the Siebel Alliance team managing global partnerships with major call center partners such as C isco, IBM, Avaya, Genesys and Nortel. ... - 2013 Oct 21
... to partner product integrations resulting in improved product sales and customer satisfaction • Key member of the Siebel Alliance team managing global partnerships with major call center partners such as C isco, IBM, Avaya, Genesys and Nortel. ... - 2013 Oct 21