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Help Desk

Insight Global  –  Washington, DC, 20022
The help desk technicians provide customer service by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals. Manage customer support requests via email and incident management system, escalating as ... - May 16

Help Desk Specialist

Astor & Sanders  –  Silver Spring, MD
... processes Additional duties as assigned Requirements 2-3+ years of Service Desk/Help Desk support experience Experience with and ability to troubleshoot and resolve issues with: Windows Operating Systems: Windows 10, MS Office Suite and Email ... - May 12

Computer Specialist - Help Desk Centers

Tiag  –  Bethesda, MD, 20811
TIAG is currently hiring an onsite Help Desk Technician to support our team on an upcoming program based out of the ... Position Responsibilities: S erve as the first point of contact for customers reporting technical issues. Utilize government ... - May 16

IT Help Desk Specialist (Jr.- Mid)

Latitude, Inc.  –  Gaithersburg, MD
Job Description IT Help Desk (Jr. to mid level.)Responsibilities Serve as the first point of contact for customers seeking ... through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate ... - May 14

Help Desk Analyst 2

Sehmi Enterprise, Inc.  –  Rockville, MD, 20849
... 2 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD. Duties and Responsibilities: Answer Help Desk phones and email inquiries and provide Tier 2 Support to internal users on a variety of issues. ... - May 16

Help Desk/End User Support Manager (DHA)

IT Concepts, Inc  –  West Falls Church, VA, 22042
... IT Concepts is seeking a help desk and end user support for management and administration of DHA systems, applications, ... and reliable IT services to DHHQ end users to rapidly resolve issues and mitigate risks impacting business operations. ... - May 04

Help Desk Specialist

Tria Federal (Tria)  –  Washington, DC, 20001
... user groups Provides end-user help to BLS staff in the use of BLS standard operating system software and commercial software such as Microsoft Office Responsible for logging and tracking incident and problem issues in the trouble ticketing system ... - May 23

Help Desk - Help Desk Tier II (Sr.)

Progression, Inc.  –  Chantilly, VA
Help Desk Tier I&II Chantilly, V MUST: ctive Top Secret clearance is required 5+ years of Help Desk Tier II experience 5+ years of installing, maintaining, repairing desktop operating systems 5+ years of troubleshooting business applications, ... - May 19

Help Desk Manager

Credence Management Solutions, LLC  –  Arlington, VA
Overview: The Help Desk Manager (ISSM) is responsible for daily supervision and direction to staff who are responsible for ... Regularly creates and presents reports to the RPC leadership team, identifying IT customer service issues, and suggesting ... - May 17

Tier 2 Help Desk - fully remote

Capitol Recruiters Inc.  –  Washington, DC
83k - 115k commensurate with experience.
... Duties: Escalation support for complex user needs that are triaged by Tier 1 Help Desk Technicians. Timely response to user needs within pre-defined service level agreements (SLAs). Lead coordination with IT technical teams for issues that require ... - May 16
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