Help Desk Specialist

Job Description

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD area.

Roles and Responsibilities:

Windows Server 2019 support

Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.

This Desktop Support Specialist will handle level 1 & 2 tickets

Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.

Keeping systems updated with patches from SCCM

Hardware support (desktop and laptops; printers; scanners)

Meeting and conference support

Active Directory account management

Email account management

IT policy support and implementation

IT Security – patching, incident reporting, security processes

Additional duties as assigned

Requirements

2-3+ years of Service Desk/Help Desk support experience

Experience with and ability to troubleshoot and resolve issues with: Windows Operating Systems: Windows 10, MS Office Suite and Email

Ability to build or install new workstations (desktops and laptops), especially by applying a standard image

Windows Active Directory experience: user accounts, workstation accounts, groups, policy

Windows PowerShell

Benefits

SID offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. SID is an Equal Opportunity Employer.

Some of our competitive benefits include:

Medical and dental coverage

401k plan with employer contribution

Paid holiday, vacation, and sick leave

Metro-check program

Tuition reimbursement