BDC Business Development Coordinator

CECIL ATKISSION MOTORS - Internet/Business Development BDC Representative

Are you high energy? Do you love talking with people? Are you competitive in nature and love a constant challenge? If so, we are looking for you!

Call center or prior BDC/internet team experience is highly preferred, but not required.

Job Responsibilities:

Ability to focus daily on getting customers into the door for our sales team by setting appointments, and then maintaining contact with that customer to ensure they show up for their appointment

Ability to make 150+ contacts daily by following a clear daily process consistently

A strong sense of organization and motivation to succeed

Work closely with the sales staff to implement success with transitioning customers from online inquiries to our store to meet with our knowledgeable staff

Maintain a high level of accountability for the process to ensure maximum efficiency

Ensure the dealership meets its goals for unit sales, gross profit margins, and profit margins for the used vehicle sales department

Apply leadership skills to enable all employees to achieve the most success they can in a positive environment of team work

Strengthen and enhance dealership’s position in the community

Monitoring and evaluating Inbound and Outbound sales BDC performance, providing learning or coaching opportunities, and taking corrective action, if necessary

Maintains discretion and confidentiality in all areas pertaining to system security, customers data, and proprietary information

Ensuring our sales associates understand and comply with all call center objectives, performance standards, and policies

Able to drive team performance to achieve department and individual metrics

Answering sales associates questions regarding best practices or difficult calls

Expected to acquire detailed knowledge of Automotive scheduling systems and in-house software

Ability to work independently as well as an active participant in a team

Ability to multitask and remain calm under pressure, especially during peak times

Manage our team to drive appointments from Web Leads and Incoming Sales calls during peak times

Offers new ideas and suggestions for improvement

Understands and embraces the business and call center operations strategic direction

Commitment to performance excellence

Is organized and passionate about their impact on the Company

Job Requirements:

Two years of BDC or internet department experience

Strong leadership and organizational skills evidenced by history of stable and long term career success

Knowledge and understanding of auto maker financial statements and how they are used to actively manage dealership operations

Working knowledge of federal, state, and local regulatory environment for auto dealerships

Satisfactory background check, drug test, driving record, and insurability

Familiarity with DMS systems is a plus

Proven track record of meeting or exceeding set performance standards

Self-motivated and desire to achieve results

Strong communication skills & ability to build relationships with other Team Managers and agents

Strong organization and time management skills

Benefits:

Competitive Compensation

Paid Time Off

Paid Holidays

Direct Deposit for Pay Checks

Group Health Plan

Voluntary Insurance Plans

401 (k) Plan with Employer Match

We also provide all employees the opportunity to earn a *** NO-COST, NO-DEBT COLLEGE DEGREE *** through Degrees@Work, a partnership between the dealership, FCA US, and Strayer University. Attend college while working at our dealership!

- Individual college classes

- Associate, Bachelor’s, and Master’s degrees

- Tuition, fees, and textbooks included!