IT Systems Support Engineer

Job Description

Salary: $80,000-$120,000

Join Pease Bell CPAs as a Systems Support Engineer

Pease Bell CPAs is a fast-growing, mid-sized public accounting firm with more than 160 professionals and a national client base. With offices in Cleveland, Fairlawn, and Lakewood, NJ, we are proud to support business across a wide range of sectors.

Consistently named a NorthCoast 99 Top Workplace for 15 years, Pease Bell offers the opportunity to do meaningful work in an environment that supports balance, professional growth, and team collaboration.

About the Role

This position plays a key role in ensuring our firms technology infrastructure supports a seamless and productive work environment. The ideal candidate will be a proactive problem-solver who can balance day-to-day technical support with longer-term IT initiatives. Youll serve as a critical liaison between users and systems, helping to optimize technology usage across departments while ensuring data security and operational continuity. In this role, you'll contribute to the strategic improvement of our IT environment, foster a culture of technological efficiency, and help empower staff through reliable systems and knowledgeable support.

Essential Job Responsibilities:

Responsibilities include, but are not limited to:

Provide timely technical support to staff for hardware, software, and network issues to minimize operational disruptions.

Administer and maintain IT systems, including workstations, servers, software, phone systems, and peripheral devices.

Monitor and enhance cybersecurity protocols to safeguard sensitive financial and organizational data.

Support the implementation, configuration, and troubleshooting of accounting and business software (e.g., QuickBooks, Sage).

Conduct staff training sessions on new technologies and software updates; create user guides and technical documentation.

Manage software licenses, registrations, renewals, and compliance-related documentation.

Collaborate with external vendors for the procurement, installation, and maintenance of IT hardware and software.

Oversee system updates, data backups, and maintenance schedules to ensure reliability and compliance.

Assist in defining and supporting technology-related goals and strategies aligned with organizational objectives.

Research emerging IT trends and innovations; provide recommendations based on findings.

Utilize help desk systems for ticket tracking and proper escalation of unresolved issues.

Perform additional technology-related duties as needed and directed.

Education and Experience:

Bachelors degree or equivalent in Computer Science.

Five to ten years related experience in technical support, systems administration or equivalent combination.

Professional certifications such as Network+, Azure, or equivalent are a plus

CoPilot, Power Automate, or equivalent are a plus

To perform this job successfully, an individual must have knowledge of: Microsoft Edge/Firefox/Chrome; Local/Wide Area Network Technology; Microsoft Active Directory; Azure; O365; Windows 11 Professional; Switches/Routers; VPN or Citrix Connectivity; Mobile Devices.

Qualifications/Skills Required:

Ability to diagnose and solve complex technical issues efficiently.

Proficiency in troubleshooting and managing software, hardware, and network systems.

Excellent organizational/analytical skills.

Utilizes technology to achieve organizational goals.

Properly escalate unresolved queries to the next level of support.

Adaptability as it concerns trends and innovations in the field of information systems/technology.

Strong client-facing and communication skills.

Positive attitude and a learning aptitude.

Motivated, can work independently and with team members.

Direct Applicants Only

Full-time