IT Systems Administrator

Job Description

Capital Resin Corporation (CRC) is passionate about innovation and pushing the boundaries of customer service. Our focus is helping companies create new and innovative organic chemistries, or improving upon current chemistries, to deliver greater consistency and process stability.

We manufacture and sell engineered chemistries as well as design and build chemical processes for a variety of Fortune 500 companies. We deliver transformational results.

Who we are.

Capital Resin Corporation is a 24/7 production environment dedicated to quality and customer responsiveness. We’ve had significant growth in the past few years and are continuing to build upon that growth. As such, we are always interested in communicating with those individuals who are adaptive, creative, responsive, logical, able to make quick decisions and the best at being a team player. Positions that we seek may include chemical operators, supervisors, chemists, engineers, and salespersons.

We have an immediate opening for a “IT Systems Administrator.” This position will be based out of our Columbus, Ohio plant.

Summary:

CRC is currently recruiting for an IT Systems Administrator. This position reports to the IT Manager. This position will be responsible for supporting the Information Technology department, for the development and execution of effective IT strategies and initiatives that support the overall company vision and strategy. Further responsibilities will include identifying, leading, and implementing process improvement initiatives within the company. The position is also responsible for safely maintaining and repairing equipment in the plant in a timely and cost-efficient manner.

Responsibilities:

1. Support general IT infrastructure (Physical/Process/Procedural)

Achieves IT operations operational objectives by maintaining current system; evaluating, recommending, testing and installing new technology; contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Accountability:

General IT infrastructure support across two geographically separate sites (Columbus, OH and Detroit, MI; occasional travel is required) including, but not limited to the items below:

Networking

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure.

• Implements network security. (Continuous with logs reviewed daily)

• Support and maintenance of the company's infrastructure. (Daily)

• Supports the administration of the company's LAN/WAN. (Daily)

Telephony

• Support the company's telephone system. (Yearly)

• Aids in telephone changes, additions, and deletions. (As Needed)

Cameras & Surveillance

• Manage hardware

• Manage requests for camera footage

Internal Systems

• VMWare support

• Active Directory use and maintenance

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary. (Daily)

• Assist in build, and install of support equipment such as servers, switches, NAS, SAN, etc.

• Maintain Server backup and corrective action as needed

• End user workstation software maintenance (Antivirus, Patches, Software updates)

• Workstation, Server, Network equipment, and Printer support.

• Assist in maintaining documentation related to IT infrastructure.

• SQL server administration knowledge preferred

2.. Customer Service

Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

Help Desk Administration (Continuous)

• Improves client references by writing and maintaining documentation in Help Desk knowledgebase

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

• Responds to help desk requests

• Oversees the administration and maintenance of our tracking software.

• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner. (respond to user ASAP regarding status, even if unable to resolve issue immediately)

Accountability

Maintain a Helpdesk by documenting issues, prioritizing issues, and resolving issues. Then use this data to determine trends, resolving root causes, improve the quality of service.

3. Maintain Service levels

Determines IT operations service requirements by analyzing needs of users/departments; prioritizing modifications to core system applications; resolves organizational conflict; developing and implementing documentation requirements for problem resolution.

Accountability

Regularly review business needs and adjust IT support model (Infrastructure, processes, priorities, or procedures) to best support CRC. Maintain a current disaster recovery plan for problems ranging from recovery of a single file to recovering the entire companies IT infrastructure. (Monthly).

4. Knowledge

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accountability

Constantly review opportunities to lower cost and improve the value of IT in business by staying current on the rapid advances in the IT marketplace. (Weekly)

Qualification / Requirements / Experience:

• BS in Computer Science or Information Systems or Microsoft Certification in Administration or Engineering (MCSA or MCSE) required.

• At least five years of progressive experience in the IT environment is required

• Strong knowledge of network routers, switches, and firewalls is required

• Solid understanding of VMWare virtualization is required

• Strong knowledge of Windows Servers, Workstations, and Active Directory Administration is required

• Strong knowledge of M365 services required

• Knowledge of IT hardware and software installation is required

• At least two years of network experience, including hardware and software installation, maintenance and recovery is required

• Help Desk Experience

• Experience with administering ERP, SQL, backups, and anti-virus a plus

• Good Verbal Communication

• Customer Service

If you are a motivated individual with a strong attention to detail, we encourage you to apply for this position.

We offer competitive pay, benefits, and opportunities for career growth within our organization.

EOE M/F/D/V

Full-time