Service Coordinator

Job Description

Salary:

Leading IT Service Provider seeks Service Coordinator to manage the dispatch process of our Voice/VoIP service desk!

Are you client focused and an effective communicator with end users at all levels? Do you enjoy utilizing your technical knowledge in a collaborative and dynamic environment? Are you highly organized with strong problem-solving skills? If so, this is the role for you!

Centaris has over 40 years experience helping small to mid-sized businesses with their computer technology needs.We provide a full suite of computer technology managed IT services, including Microsoft Office 365 and Teams, as well as computer systems sales and service, structured cabling, varied voice/phone solutions, telephony, cloud VoIP solutions and internet/voice carrier services.

We have a great company culture, collaborative team environment and offer competitive pay and benefits!

The Service Coordinator is responsible for attaining maximum utilization of resources through service board monitoring, triage, scheduling, and responding to Level 1 service tickets. You are the primary liaison between the client and Centaris team members.

Job Details:

Responsibilities:

Respond to all incoming communication including telephone and email.

Prioritize and schedule daily service tickets by assigning appropriate technical resource(s).

Maintain current knowledge of ticket statuses as well as client projects.

Communicate with both internal team and clients to guarantee client expectations are met.

Function as the clients central point of contact provide progress updates, verify final resolution and satisfaction.

Review teams daily service ticket and time entries for accuracy and prompt completion.

Education and Experience:

Experience preferred but not all necessary.

Associates or Bachelors degree in Computer Science, or Information Technology (or related degree/equivalent combination of work experience) is preferred.

1+ years of experience as a Systems Technician/Administrator or help desk equivalent experience.

1+ years of experience with RMM and a professional ticketing solution.

Skills:

The skills listed below are ideal. They are not all required.

Professional verbal and written communication skills, active listening, and client-care.

Meticulous and detail oriented.

Self-motivated with the ability to work in a fast-paced environment.

Benefits:

Health Insurance

Disability

Life Insurance

401 K

Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer.Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

Full-time