Front of House Manager

Job Description

A Front of House (FOH) manager is responsible for overseeing the customer-facing side of a restaurant. They lead and manage all FOH staff to ensure an excellent guest experience and efficient daily operations.

Typical work environment

The FOH manager works full-time, including evenings, weekends, and holidays. The environment is often fast-paced and can be demanding, requiring the manager to be consistently present on the floor during service hours to supervise staff and engage with guests.

Duties and responsibilities

Staff management

Recruit, interview, hire, and train new FOH staff, including hosts, servers, and bartenders.

Create and organize staff schedules and monitor labor costs.

Provide ongoing training, coaching, and performance feedback to improve productivity and quality of service.

Promote a positive and motivating work environment and handle any staff-related issues or conflicts.

Customer service and guest experience

Ensure that all guests receive exceptional customer service from the moment they arrive.

Actively engage with guests to ensure satisfaction and address any complaints or issues promptly and professionally.

Manage reservations, seating, and special requests to ensure a smooth flow of service.

Maintain a welcoming and high-standard atmosphere in the dining room and other FOH areas.

Operational duties

Oversee daily FOH operations, including opening and closing procedures.

Coordinate with the Back of House (BOH) or kitchen manager to facilitate smooth communication and service.

Manage inventory for FOH items, such as beverages, glassware, and other supplies.

Handle cash transactions, balance cash drawers, and manage point-of-sale (POS) systems.

Ensure full compliance with all health, safety, and sanitation regulations.

Required skills and qualifications

Experience

Proven work experience in a restaurant, hotel, or similar hospitality environment.

Previous experience in a leadership or supervisory role is highly desirable.

Proficiency with restaurant management and POS software.

Key skills

Leadership and management: The ability to motivate and lead a team in a fast-paced environment.

Customer service: Exceptional interpersonal skills and a commitment to customer satisfaction.

Problem-solving: The ability to think quickly and resolve issues with both customers and staff.

Communication: Clear and effective verbal and written communication skills.

Organization: Excellent attention to detail and strong organizational and time-management skills.

Adaptability: The ability to remain calm and professional under pressure.Company Description

Cardo's Pizza and Tavern strives to provide a fun casual atmosphere. Our Award Winning recipes, and attention to detail are the reason we are voted Best Pizza in Pickerington 8 out of the last 10 years. One of the best Craft beer and Bourbon Selections, and the Voted the Best Outdoor Patio. Dine-in, Pick-up, we aim to be the best everyday. So Come Join our team at Cardo's Pizza & Tavern.

Full-time