Manager on Duty

Salary: $17.50 - $20.29 Hourly

Location : Bob Crane Community Center, OH

Job Type: Part-Time

Job Number: 00922

Department: Bob Crane Community Center

Opening Date: 09/17/2025

Description

JOB RESPONSIBILITIES:

As part of the Parks and Recreation team, reporting directly to the Community Center Manager, this position

assists in the supervision of facility operations at the Bob Crane Community Center (BCCC).

This is a part-time position with a schedule that will generally work hours 5:00 am - 10:00 am, Monday-Friday. 2-3 days a week. Candidates may also work late mornings and early afternoons, and may close the building on rare occasions.

The City of Upper Arlington is an equal opportunity employer, striving to foster an equitable and inclusive work environment.

Examples of Duties

ESSENTIAL FUNCTIONS: For purposes of 42 USC 12101:

1. Support the management of all daily operations of the BCCC, including scheduled programs, events, rentals, customer service issues and emergency situations.

2. Supervise on duty part-time staff throughout the BCCC during assigned hours. Ensure staff are providing quality service to members, program participants, and guests.

3. Assist part-time staff with answering customer needs and concerns, program registration, membership sales, daily pass sales and facility tours as needed.

4. Address and resolve building conflict and customer complaints that get escalated beyond front line staff.

5. Interpret and enforce City of Upper Arlington and department policies, procedures, rules and regulations in a calm and appropriate manner.

6. Ensure rentals and programs run efficiently by responding to building or technology issues.

7. Perform routine building sweeps where individual will check on operations throughout the building to ensure all areas of the BCCC are in safe, clean and efficient operating condition. Address or report any custodial, maintenance or other needs.

8. Perform light custodial and maintenance related tasks.

9. Ensure building attendants and facility staff have prepared rooms for meetings, programs, and rentals. MOD will help with set-ups and tear-down as needed.

10. Respond to and lead emergency action plans during emergency situations.

11. Maintain accurate and thorough reports including accident reports, cleaning inspections, and incident reports.

12. Communicate all staffing or operational issues with appropriate supervisor as needed.

13. Close BCCC and/or cancel programs when appropriate due to weather or other unforeseen circumstances.

14. On rare occasions, MOD will manage the opening and closing of the BCCC.

OTHER DUTIES AND RESPONSIBILITIES:

Performs other duties as required. (5%)

Typical Qualifications

QUALIFICATIONS:

• Minimum of 12 months experience in supervisory, customer service leadership, or facility management role in a community center or related setting, or any equivalent combination of education and experience.

• Possession of a high school diploma or GED required; post-secondary education in parks, recreation, facility management, related field of study preferred.

LICENSURE OR CERTIFICATION REQUIREMENTS:

• CPR certification and First Aid certification (or ability to obtain within first 30 days of employment);

• Must be at least 18 years of age;

• Valid State of Ohio Driver's License and the ability to maintain insurability under the City's vehicle insurance policy.

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES: (* indicates developed after employment).

Knowledge of:

• *City, Department, and Division goals and objectives;

• *City, Department, and Division policies and procedures;

• *personnel rules and regulations;

• Customer service and de-escalation techniques;

• Workplace safety;

• Public relations;

• Community resources and services;

• Recreational programs;

• Best practices in diversity, equity and inclusion practices, strategies, systems, and policies as it relates to area of oversight;

• Current technology and social media.

Skill in:

• Proficient use of applicable technology and software;

• Use of modern office equipment;

• Motor vehicle operation.

Ability to:

• Interact with the public in a professional and courteous manner;

• Carry out detailed written or oral instructions;

• Provide guidance and leadership to other BCCC employees;

• Interpret a variety of instructions in written, oral, picture, or schedule form;

• Troubleshoot problems involving several variables within familiar context;

• Apply management principles to solve agency problems;

• Exercise good judgment and problem-solving skills with minimal direction or supervision.

• Recognize unusual or threatening conditions and take appropriate action;

• Train and instruct others;

• Respond to routine inquiries from public and/or officials;

• Demonstrated awareness of and an ability to effectively use communication that overcomes sociocultural and lingual barriers, to be aware of verbal and nonverbal forms of communication, and listen and adapt approach to fit audience accordingly;

• Effectively use and understand a variety of written and/or verbal communications;

• Develop and maintain effective working relationships;

• Act as a role model for inclusive and culturally competent behavior;

• Resolve complaints;

• Perform manual labor;

• Travel to and gain access to work site.

Participation in the Ohio Public Employees Retirement System

Employee Assistance Program

01

Are you at least 18 years old?

Yes

No

No - But I will be at the time of hire (within 2-3 weeks of application submission)

02

Do you have at least 12 months of experience in a supervisory, customer service leadership, or facility management role?

Yes

No

03

Do you hold a valid driver's license and the ability to meet insurance requirements?

Yes

No

Required Question