Customer Services Rep

Customer Service Rep About the Role: Working in a print center mailroom involves a unique blend of printing, mail handling, and administrative tasks.

The specific duties can vary depending on the size and scope of the operation, but generally include: Essential Job Responsibilities: Printing and production * Operating and maintaining equipment: This includes managing various copiers, printers, binding machines, shredders, and other print finishing equipment.

* Handling print jobs: Tasks like preparing print files, producing reports, agendas, flyers, and marketing materials, and performing complex color copy work fall under this category.

* Finishing and binding: This involves binding documents using various methods, perforating, trimming, cutting, folding, and stapling.

* Quality control: Ensuring the accuracy and completeness of printed materials and troubleshooting issues like paper jams or ink shortages are crucial aspects of the role.

Mailroom operations * Receiving and processing mail: This includes retrieving mail from the post office, sorting it by department or recipient, and handling certified or registered mail.

* Preparing outgoing mail: Tasks involve weighing mail, applying postage, packaging, labeling, and arranging for pickups by postal services or couriers.

* Package handling: Receiving, tracking, and distributing incoming and outgoing packages, including overnight shipments, is a common duty.

* Digital mail processing: Depending on the organization's use of technology, the role might also involve scanning incoming mail, creating digital files, and routing them electronically to the appropriate recipients.

Other tasks * Inventory management: Monitoring and ordering printing and mailing supplies to maintain adequate stock levels.

* Record keeping: Maintaining accurate records of print and mail volumes, job completion logs, and tracking information.

* Troubleshooting equipment: Performing minor repairs and coordinating with technicians for more complex issues.

* Customer service: Responding to inquiries from employees regarding mail services, package tracking, and printing requests.

* Maintaining the work area: Ensuring the mailroom is kept clean, organized, and free from hazards.

* Driving a company vehicle: Some positions may involve driving to the post office or other locations for mail pickup and delivery.

Qualifications: * High school diploma or equivalent.

* Proficiency in reading, writing, and speaking English.

* Ability to work at a computer for extended periods.

* Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.

* Close vision and ability to focus are necessary for performing tasks accurately.

* Experience with data entry is desirable.

* Ability to engage in repetitive motion activities like twisting, bending, and climbing.

* Previous experience with data entry is advantageous.