Senior IT Specialist

Ethan Conrad Properties, Inc. is one of the largest and the fastest growing Commercial Real Estate Companies in Sacramento, CA. With over 10MM square feet, over 150 properties, and over 250 buildings, valued at $1.3 billion dollars. ECP has had an Annual Growth of over 20% for the past 10 years and anticipates continued growth of 20% annually, creating more job opportunities internally and externally. ECP is a World Class Company.

The Senior IT Specialist role was identified as necessary to support growing operational demands and aligns directly with departmental goals of improving helpdesk performance, expanding automation initiatives, and enhancing system stability. This position oversees SLA metrics, acts as the top-tier technical escalation point, and assists with AI and cloud-based projects critical to the company's digital transformation. It also supports business continuity by managing Yardi Voyager systems and mentoring junior staff. This role ensures our IT infrastructure remains secure, scalable, and aligned with company-wide efficiency and innovation goals.

Requirements

The Senior IT Specialist is a leadership-level position responsible for managing IT helpdesk operations, serving as the top technical escalation point, and assisting with technology initiatives including AI integration and cloud migrations.

Key Responsibilities:

Oversee helpdesk performance, SLA metrics, and ticket workflows

Resolve complex Tier 1–3 technical issues

Assist with AI and automation projects (e.g., SOP bots, process optimization)

Support cloud migrations and enforce IT security policies

Maintain documentation, mentor junior staff, and support Yardi Voyager systems

Expected Outcomes:

Improved helpdesk efficiency and user satisfaction

Successful deployment of automation and cloud-based initiatives

Reduced downtime and escalations

Enhanced system security and IT process maturity

Stronger internal IT capability through mentoring and documentation

Essential Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field– OR – equivalent combination of experience and certifications (e.g., Microsoft, CompTIA, Azure)

Required Experience:

Minimum 3 years of helpdesk management with proven success in SLA oversight and service delivery

Minimum 2 years of professional experience working with AI tools (e.g., chatbot frameworks, automation platforms)

Experience with Microsoft environments: Active Directory, Microsoft 365, Teams, and SharePoint

Hands-on experience resolving complex hardware, software, and networking issues

Experience managing enterprise ticketing systems and optimizing helpdesk workflows

Key Skills:

Strong leadership and mentoring abilities

Excellent project management and communication skills

Advanced troubleshooting and problem-solving capabilities

Proficiency in scripting and automation tools (e.g., PowerShell, Power Automate)

Knowledge of IT security practices, including MFA, patching, and endpoint protection

Ability to produce and maintain IT documentation and SOPs

At Ethan Conrad Properties, we pride ourselves on our collaborative culture, which can be seen throughout every step of an ECP employee's journey. Starting with our interviews and continuing through our executive open-door policy, collaboration is at the heart of working at ECP.

We offer competitive pay, generous benefits, and a commitment to investing in our employees learning and development to ensure a rewarding and fulfilling career.

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at ECP.

Salary Description

$34-$37 per hour