Manager, Data Center Critical Facilities

Job Summary

The Manager, Data Center Critical Facilities will be responsible for the strategic operational management and effective leadership and administration of the critical environments team with the objectives of safely, efficiently, and effectively operating, maintaining, and modifying facility systems and equipment in a cost-effective manner.

The Facilities Manager must ensure the highest level of professionalism while meeting the client’s needs and achieve the goal of 100% uptime within critical and non-critical facilities. Being responsible for protecting and improving the value of the client’s assets and ensuring that building engineering systems continue to perform their intended function is key-critical to the role.

Responsibilities

Responsible for overall team management, staff development and planning within data center environments

Execute staff succession and growth plans.

Collaborate in the development of strategic initiatives then operationalize, driving the team’s performance and outcomes to meet and exceed client expectations. Ensuring that SLA/KPI are being meet and action plans are developed and executed for improvement opportunities.

Set and manage service delivery commitments with direct and indirect clients and customers.

Manage the deliverable expectations from initiation through completion.

Develop and implement innovative programs, processes and procedures that reduce short and long-term operating costs and increase productivity by working closely with the account’s leadership team and the client key stakeholder.

Ensure team is completing deliverables according to the MSA, SLA’s and KPI’s.

Provides support and guidance to expand team’s capabilities and ensure vendors are performing work appropriately.

Participates in critical facility annual planning activities including, reviewing, remodeling, new system construction, facility infrastructure upgrades.

Take an active role in the execution of the monthly/ quarterly/ annual reporting and development/management of the operational and capital expense budget.

Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Qualifications:

Bachelor’s degree preferred, or equivalent experience.

Minimum seven years’ experience leading a critical facilities management team

Knowledge of standard business and accounting practices

Have a solid technical knowledge of critical technology environment systems

Professional Credential (CFM, FMP) desired

Ability to manage a high volume of highly complex tasks in a mission critical environment

Excellent verbal and written communication skills

Strong Computer proficiency in Word, Excel, Adobe and Microsoft Project

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits, include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Compensated for Holidays Worked

Pay differential for Night Shift Employment

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.