Learning and Development Specialist

Job Description

We are looking for a skilled Training Manager to join our team in Knightdale, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in designing, implementing, and evaluating training programs to enhance both employee performance and customer satisfaction. The ideal candidate will have a strong background in e-learning development and a proven ability to align training strategies with organizational goals.

Responsibilities:

• Develop and deliver comprehensive training programs, including e-learning modules, to meet organizational needs.

• Conduct gap analysis to identify areas for improvement and tailor training solutions accordingly.

• Collaborate with stakeholders to ensure training aligns with CRM systems and compliance standards.

• Manage training budgets effectively, ensuring resources are utilized efficiently.

• Evaluate the effectiveness of training initiatives and implement adjustments to improve outcomes.

• Foster clear communication between departments to ensure consistent application of training processes.

• Drive customer satisfaction by equipping employees with the skills to meet client needs.

• Monitor and ensure ongoing compliance with industry regulations and organizational policies.

• Utilize tools such as Elite and EXPRESS to streamline training delivery and tracking.

• Provide regular updates to leadership on training progress and employee development.• Proven experience in designing and delivering e-learning modules and traditional training programs.

• Strong proficiency in CRM systems and tools like Elite and EXPRESS.

• Ability to conduct gap analyses and develop targeted training solutions.

• Familiarity with budget processes and efficient resource allocation.

• Excellent communication and organizational skills.

• Knowledge of compliance standards and regulatory requirements.

• Track record of driving improved customer satisfaction through training initiatives.

• Ability to work collaboratively with cross-functional teams.