Job Description
We are looking for a skilled Training Manager to join our team in Knightdale, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in designing, implementing, and evaluating training programs to enhance both employee performance and customer satisfaction. The ideal candidate will have a strong background in e-learning development and a proven ability to align training strategies with organizational goals.
Responsibilities:
• Develop and deliver comprehensive training programs, including e-learning modules, to meet organizational needs.
• Conduct gap analysis to identify areas for improvement and tailor training solutions accordingly.
• Collaborate with stakeholders to ensure training aligns with CRM systems and compliance standards.
• Manage training budgets effectively, ensuring resources are utilized efficiently.
• Evaluate the effectiveness of training initiatives and implement adjustments to improve outcomes.
• Foster clear communication between departments to ensure consistent application of training processes.
• Drive customer satisfaction by equipping employees with the skills to meet client needs.
• Monitor and ensure ongoing compliance with industry regulations and organizational policies.
• Utilize tools such as Elite and EXPRESS to streamline training delivery and tracking.
• Provide regular updates to leadership on training progress and employee development.• Proven experience in designing and delivering e-learning modules and traditional training programs.
• Strong proficiency in CRM systems and tools like Elite and EXPRESS.
• Ability to conduct gap analyses and develop targeted training solutions.
• Familiarity with budget processes and efficient resource allocation.
• Excellent communication and organizational skills.
• Knowledge of compliance standards and regulatory requirements.
• Track record of driving improved customer satisfaction through training initiatives.
• Ability to work collaboratively with cross-functional teams.