Implementation Manager

Job Description

Dealpath is looking for a self-motivated Implementation Manager to join our growing team!

As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward.You're excited about this opportunity because you'll:

Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices

Improve existing implementation processes to increase speed, efficiency and customer satisfaction

Actively identify growth opportunities in accounts

Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalationsWe are excited that you are:

A self-motivated team player, ready to embrace a fast paced, high-growth environment

Product-focused; you enjoy and feel challenged mastering new software

Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues

Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient

Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes

Resourceful and not afraid to try out-of-the-box approaches to resolve complex issuesQualifications:

Bachelor's degree or higher

3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience

Strong knowledge and proficiency in Excel / Google Sheets

High attention to detail and accuracy

Demonstrated ability to manage ambiguity and apply problem-solving skills

Excellent verbal, written, and interpersonal communication skillsFor Bonus Points:

Familiarity with SQL, Salesforce, and other Software-as-a-Service

Commercial Real Estate background

The Perks & Culture:

Medical, dental, & vision insurance coverage

Hybrid 3 days in office policy

Flexible Spending Account

Paid Parental Leave

401(k)

Company sponsored commuter benefits

Flexible time off policy

Catered lunches and snacks

Monthly wellness reimbursement

For candidates based in the State of California, the combined base & variable compensation range is $100,000 - $130,000.

Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process.

Your actual compensation will be confirmed in writing at the time of offer. Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.

About Dealpath:

Dealpath is the world's largest and most trusted real estate investment management platform. To date, Dealpath has powered over $10 trillion in transactions in partnership with hundreds of firms, from leading global institutions including Blackstone, Nuveen, LaSalle, CBRE IM, and MetLife to lean mid-market and regional organizations.

Dealpath drives investment performance by uniting data, insights, and execution in a platform purpose-built for real estate, giving firms the tools they need to operate with speed and precision and unlock opportunity in a dynamic and competitive landscape where information reigns supreme.

Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital.

We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Full-time