Customer Implementation Manager

Job Description

ComResource is looking for a Customer Implementation Manager.

We need someone to assist in managing customer onboarding projects and ensuring a smooth transition into platform adoption.

Responsibilities:

Lead end-to-end customer onboarding from kickoff to successful launch

Build and maintain project plans, timelines, and budgets

Collaborate with internal teams to ensure seamless execution

Identify risks, remove roadblocks, and maintain customer satisfaction

Conduct status meetings and communicate progress to stakeholders

Track deliverables and ensure on-time project completion

Build strong customer relationships throughout onboarding

Gather feedback and improve onboarding processes

Contribute to project management tools and practice development

Essentials:

2+ years of project management experience, preferably in SaaS or tech

Strong communication, organization, and stakeholder-management skills

Ability to manage multiple concurrent projects

Experience with Agile/Waterfall methodologies and PM tools (Jira, Asana, Monday)

Desired:

Experience with Salesforce

Bachelor’s degree in a related field

Req ID: RB4607741125

Full-time