ServiceNow ITSM/ ITOM Business Analyst

Job Title: ServiceNow ITSM/ ITOM Business Analyst

Location: Erlanger, KY (100% Remote with once per month travel)

ITAR Compliance mandatory

Job Description:

We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our IT services team.

The successful candidate will be responsible for analyzing business requirements designing ServiceNow solutions and ensuring the effective implementation of ServiceNow modules.

This role involves working closely with stakeholders to understand their needs and translating them into technical specifications

Key Responsibilities

Requirement Analysis Work with stakeholders to gather and document business requirements for ServiceNow implementations and enhancements

Solution Design Design and propose ServiceNow solutions that meet business needs and align with best practices

Process Improvement Identify opportunities for process improvements and automation within the ServiceNow platform

Configuration and Customization Configure and customize ServiceNow modules workflows and scripts to meet business requirements

Testing and Validation Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions

Documentation Create and maintain comprehensive documentation of business requirements technical specifications and process flows

Training and Support Provide training and support to endusers and other IT teams on ServiceNow functionalities and best practices

Project Management Assist in project planning coordination and execution of ServiceNow projects

Stakeholder Communication Facilitate communication between stakeholders developers and other IT teams to ensure successful project delivery

Qualifications

Education Bachelors degree in Computer Science Information Technology Business Administration or a related field

Experience Minimum of 8 years of experience as a Business Analyst with at least 5 years of handson experience with the ServiceNow platform

Certifications ServiceNow Certified System Administrator CSA and ServiceNow Certified Implementation Specialist CIS are highly desirable

Technical Skills Proficiency in ServiceNow configuration customization and scripting JavaScript Glide API Strong understanding of ITIL processes and best practices

Analytical Skills Excellent analytical and problemsolving skills with the ability to translate business requirements into technical solutions

Communication Strong verbal and written communication skills with the ability to interact effectively with technical and nontechnical stakeholders

Team Player Ability to work collaboratively in a team environment providing support and guidance to colleagues as needed

Adaptability Ability to adapt to changing priorities and work effectively in a fastpaced dynamic environment

Preferred Qualifications

Experience with ServiceNow ITSM ITOM and other ServiceNow modules

Knowledge of integration tools and techniques such as RESTSOAP APIs and middleware platforms

Familiarity with AgileScrum methodologies

Skills

Mandatory Skills : Benefits Management, Project Financial Management, Project Governance, Project Planning and Scheduling, Quality Management, Resource Management, Risk/Crisis Management, Schedule Management, Scope & Change Management, Stakeholder Management