Full-Time Shelter Lead Staff

Full-Time Shelter Lead Staff

The CARITAS Emergency Shelter operates with the assistance of community support, to provide shelter and a pathway to housing for our most vulnerable citizens. Our Men's and Women's Shelter Programs comprise the largest adult emergency shelter in the area, providing 50% of the beds to men and women experiencing homelessness in the Richmond area. This position provides supervision in a shelter environment. In this role, you will support housing first efforts of shelter staff to provide assistance and structure for individuals facing a housing crisis.

Position Summary:

Provide direct supervision of emergency shelter and ensure safety of participants.

Compassionately enforce program guidelines and expectations.

Engage with participants in a person-centered, trauma informed manner.

Complete new intakes and update data entry.

Oversee daily shelter events and participant onsite appointments.

Manage onsite volunteers.

Provide support for participants in engaging their housing plan.

Implement de-escalation techniques.

Use Google Workspace to manage all shelter documents, appointments and trackers.

Send shift reports to Shelter team with all important information.

Follow staff expectations for each shift.

Attend monthly staff trainings and weekly staff meetings.

Serve as a fill in for shifts, if all other options have been exhausted.

Rotating holiday coverage.

Qualifications:

Punctual and reliable.

Ability to work well with program participants and other shelter staff.

Skilled in conflict resolution and de-escalation methods.

Skilled in trauma informed care.

Good oral and written communications skills.

Valid T.B. test within 2 weeks of being hired.

Current CPR certification required within 1 month of being hired.

Supervisor: This full-time, non-exempt position (overtime available) reporting to the Emergency Shelter Program Manager.

Hours: 8-hour shifts, 4pm-12am and 12am-8am

Location: 2220 Stockton Street, Richmond, VA, 23224