Data Entry Customer Service

Company Description

About Us:

At Chats Cloud Cover, we specialize in delivering cutting-edge cloud-based communication solutions tailored for businesses of all sizes. Our goal is to simplify connectivity, enhance productivity, and empower teams with secure, scalable technology. Headquartered in Columbus, OH, our team is dedicated to continuous innovation and delivering exceptional service to our clients. We foster a culture of collaboration, growth, and professional development.

Job Description

Job Description:

We are seeking a dedicated and accurate Data Entry Customer Service professional to join our team in Columbus, OH. In this role, you will be responsible for entering customer data with accuracy and speed, while also providing exceptional customer support through email and phone communications. You will be part of a collaborative environment where precision and service excellence are highly valued.

Responsibilities:

Accurately input customer information into internal systems

Maintain and update customer records as required

Respond to customer inquiries via phone and email in a professional manner

Resolve issues and escalate complex cases as needed

Verify data for accuracy and completeness

Collaborate with internal departments to support customer needs

Ensure data confidentiality and adhere to company policies

Qualifications

Qualifications:

High school diploma or equivalent; associate’s degree is a plus

1+ year of experience in data entry or customer service

Strong attention to detail and organizational skills

Excellent written and verbal communication abilities

Proficient with Microsoft Office Suite and data entry software

Ability to work independently and manage time effectively

Problem-solving skills and a customer-first attitude

Additional Information

Benefits:

Competitive salary ($43,000–$46,000 annually)

Opportunities for professional growth and development

Comprehensive training and support

Health, dental, and vision insurance

Paid time off and holidays

Supportive team environment

Modern office facilities located in Columbus, OH