Technical Customer Service Representative

**Customer Service Representative / Technical Support Specialist (ON-SITE)**

**Location:** Worthington, OH

**Pay:** $16/hour

**Shift: ** 1st shift (possible weekends)

**Hours:** 7:00am-3:30pm or 10:00am-6:30pm

**Job Summary**

We are seeking dedicated Customer Service Representative / Technical Support Specialists. In this role, you will interact with customers via telephone, email, or online chat to provide support and information on our products and services. Your primary responsibility will be to assist customers with their inquiries, troubleshoot mobile devices, and ensure customer satisfaction.

**Essential Duties and Responsibilities**

+ Interact with customers via telephone, email, or online chat to provide support and information on products or services.

+ Collect and enter orders for new or additional products or services.

+ Assist callers with any questions regarding their mobile devices.

+ Troubleshoot devices and assist with the setup/provisioning of the device, coordinating with service providers and technicians as needed.

+ Field customer questions and complaints, ensuring appropriate actions are taken to resolve issues.

+ Forward issues beyond your knowledge to the assigned specialist or appropriate staff.

+ Coordinate efforts with service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations.

+ Act as an intermediary to prevent "up-selling" by service providers.

+ Maintain customer accounts and records of interactions, detailing inquiries, complaints, or comments.

+ Perform data entry, administrative support, and clerical duties as required.

+ Complete other related duties as assigned.

**Minimum Qualifications (Knowledge, Skills, and Abilities)**

+ High school diploma or equivalent.

+ Six (6) months or more experience in customer service.

+ Basic computer and smartphone skills.

+ Experience working with wireless devices.

+ Strong written and verbal communication skills.

+ Ability to pass security clearance

#CB #P1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.