Sales Support Manager

COMPANY OVERVIEW:

Founded in 1953 Avtron has a long history of manufacturing market leading power test solutions. Now with a global footprint and sales into some of the largest industrial projects, Avtron will continue to push the envelope of what’s possible in the electrical test environment. Avtron Power Solutions manufacture and distribute market leading load bank solutions for mission critical applications. We have the largest portfolio in the industry and can meet the highest load testing standards with our intelligent SIGMA load bank control system.

POSITION SUMMARY:

We are looking for a proactive and process-driven Sales Support Manager to lead and optimize our sales support operations, with a primary focus on improving the end-to-end RFQ to Order Entry process. This role will be critical in driving efficiency, consistency, and data accuracy across platforms such as CRM and SAP, while enhancing collaboration between the global Sales organization and the Sales Support team.

The ideal candidate will streamline workflows, reduce turnaround times, and ensure high standards of customer experience and data quality through clear metrics, training, and continuous process improvement.

DUTIES AND RESPONSIBILITIES:

Responsibilities:

1. RFQ to Order Entry Process Optimization

Own and optimize the complete RFQ to Order Entry lifecycle, from customer request to system entry of confirmed orders.

Achieve RFQ-to-Quote response within 24 hours by removing bottlenecks, improving communication, and automating where possible.

Ensure PO-to-Order entry is completed within 24 hours of receipt, while maintaining high accuracy and data integrity.

Work with cross-functional teams to eliminate inefficiencies in quoting, approvals, and order processing.

Improve order processing from other manufacturing facilities globally, ensuring alignment, transparency, and timely handoffs.

2. CRM and Data Integrity (CRM & SAP)

Collaborate with internal CRM and IT teams to optimize CRM workflows, automation, and integrations.

Maintain data integrity between CRM and SAP, resolving discrepancies and ensuring synchronized, real-time information.

Train Sales and Sales Support teams on accurate CRM data entry to improve forecasting, reporting, and operational decisions.

3. Reporting & Metrics

Build and maintain dashboards and reports to monitor pipeline health, quote responsiveness, order entry accuracy, and onboarding success.

Define and monitor performance KPIs such as:

RFQ-to-Quote turnaround time

PO-to-Order entry time

Order accuracy rate

Cycle time from RFQ to order

Quote conversion rates

Onboarding-to-cash timeline

4. Sales Support Team Leadership

Manage and coach the Sales Support team, aligning resources with Sales goals and service expectations.

Foster a culture of accountability, quality, and continuous improvement.

Act as the key liaison between global Sales teams and the support team to ensure shared goals and consistent execution.

5. Knowledge Management & Standardization

Establish and maintain a centralized knowledge base that documents processes, FAQs, templates, and SOPs.

Promote process consistency across teams and geographies through standardized tools and workflows.

MINIMUM QUALIFICATIONS:

Bachelor’s degree in business, Operations, Supply Chain, or related field.

5+ years of experience in sales operations, customer service, or supply chain support roles.

Proven track record in improving end-to-end sales and order processes (RFQ to Cash).

Strong experience with CRM and SAP ERP.

Excellent analytical, communication, and leadership skills.

Experience working in a global/multinational organization and managing cross-border processes.

Lean, Six Sigma, or process optimization certification is a plus.

Key Competencies:

Operational excellence mindset

Strong systems thinking and process mapping abilities

Collaborative leadership across functions and regions

Data-driven decision making

Commitment to service quality and customer experience