L2 MSP Technician

A growing IT services company is seeking a skilled and experienced Level 2 MSP Technician to provide advanced technical support both in-office and on-site. This in-person role requires strong networking and systems expertise, ideally within a Managed Services Provider (MSP) environment. Candidates must have their own vehicle; mileage will be reimbursed.

Responsibilities Include:

Provide Level 2 support for networking, server, and software issues.

Configure and troubleshoot firewalls, switches, and access points (Fortinet, Cisco, SonicWall, Ubiquiti, Juniper).

Support Office 365 environments and RingCentral VOIP systems.

Deliver excellent customer service and communicate technical solutions clearly.

Document all work and resolutions accurately within the ticketing system.

Mentor junior technicians and contribute to team knowledge development.

Travel to client sites as needed.

Ideal Qualifications:

5+ years of IT experience, with at least 3 years in a Managed Services Provider (MSP) environment.

Strong hands-on experience with Fortinet, Cisco, SonicWall, Ubiquiti, and/or Juniper networking equipment.

Proficient with Office 365, Active Directory, and RingCentral or similar VOIP platforms.

Excellent documentation, troubleshooting, and communication skills.

Must have a valid driver's license and personal vehicle.

What’s Offered:

Competitive salary

Health benefits and paid time off

Mileage reimbursement for travel to client sites

This role is ideal for an experienced IT professional with a strong networking background who thrives in a fast-paced MSP environment. If you're ready to step into a client-facing technical role with room for impact and growth, apply now!

Salary: $80k - $95k/Year

To apply, please send your resume to