Service Advisor

Job Description

Description:

As a Service Advisor, your primary responsibility is to provide products and services to Customers, promote long term Customer retention, and follow through with the Internal Customer Service Team to insure the Customer is satisfied with the work we performed.

Responsibilities:

Work with Customers to provide accurate and suitable products and services to meet their needs

Follow up on leads provided and look for new opportunities, looking for ways to generate business and new leads

Work with the Team Leader and Service Manager to achieve sales goals

Follow up on all pending Service Quotes in a set time frame

Provide some technical training to Service Technicians

Manage and order shop and truck materials as needed

Assist in Customer job scheduling and project management

Provide the best Vortex experience as possible

Build valuable relationships with all Customers, including key accounts

Promote Vortex positively at all timesRequirements:

Important Skills:

Clear communication: It is essential that you have the ability to communicate clearly and effectively, both verbally and in written form

Effective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpreted

Results driven and passionate about selling: Be passionate about the products and services we provide and strive to provide what’s best for the Customer and the Company

Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful

What you should have:

Education: High School Diploma or General Education Degree (GED)

Other required knowledge, skills, and abilities:

Ability to read, understand, and comprehend documents such as work instructions and procedure manuals

Ability to speak effectively and interact with team members and leadership

Ability to solve practical problems and deal with a variety of variables in a situation

Basic computer knowledge and ability to learn

A good driving record with valid driver's license

Experience in field service

Experience in sales and customer service

Full-time