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Identity & Access Management Operations Specialist - Hybrid

Capitol Recruiters Inc.
Washington, DC
Salary range is $86k- $121k
July 16, 2024

Posted By Premium Recruiter


Identity & Access Management Operations Specialist – for highly regarded global law firm in Washington, DC. This is a hybrid role. This position supports and is a team member of the IAM Ops group, who support authorization of access to systems, data, and applications. This role managed operational requests for user account administration, permissions, and access controls. Ideal candidate has ability to safeguard digital assets working with a sense of urgency.

Duties: Steers operational management of identity, access, and authorization requests through the employee/user lifecycle from onboard to offboard. Timely response to user needs. Responds to support requests in person, over the phone, or via email. Determines priority and assignment of tickets and documents support requests with ticketing system. Performs user administration changes across the technology ecosystem in accordance with controls, policies, standards, and operating procedures. Facilitates issues handling/escalation with cross-functional support staff. Follows up with users, provides feedback, and sees problems through to resolution. Remains up to date with policies and procedures that apply to the usage of technology. Maintains an open line of communication with IT management to elevate scenarios where controls and policies conflict with ability to preserve a quality user experience. Actively contributes to the firm’s IT knowledge base (e.g., tips, frequently asked questions, knowledge articles) to help end users resolve issues.

Position Requirements: College degree preferred. Appropriate technical certification(s) preferred. At least 1+ years of relevant experience (or internship experience), ideally in a large law firm. Experience providing operational support of IAM related needs in a global environment across a variety of platforms, tenants, and environments, including on-premises and cloud based systems. Working knowledge of applications/systems common to law firms. Prior experience with incident/service request intake and triage best practices. Experience with leading service desk performance indicators and service level standards. Knowledge of leading service desk technology solutions for IT and non-IT users such as ServiceNow. Strong service orientation. Excellent interpersonal and written communications skills. Highly motivated, analytical, organized, and efficient. Flexible for OT or rotating on-call shifts. Salary range is $86k - $121k.