ED, Head of Digital Channels, DBS Globesend, Institutional Banking

About Globesend

Globesend is a segment-agnostic low value cross border payments business line within Global Transaction Services* product group of DBS Institutional Banking Group. At Globesend, our vision is to revolutionize cross-border payments by seamlessly connecting individuals and SMEs globally. We envision a world where sending and receiving money internationally is effortless, transparent and reliable. By combining cutting-edge technology with unparalleled customer service, we strive to empower our clients, simplify their financial interactions, and foster economic growth across borders. Our commitment to customer-centricity, innovation and compliance drives us to redefine the standards of cross-border payments, making it accessible, affordable, and secure for everyone, everywhere.

We're on a mission to revolutionize cross-border payments, and we're searching for ambitious team members who share our passion for innovation and excellence.

ED, Head of Digital Channels, DBS Globesend

Your mission is to make Globesend become the preferred choice of cross-border payments for individuals and SME globally. As Head of Globesend Digital Channels you will be leading the development and launch of digital platform, products and services that will help us in achieving this mission.

Responsibilities:

Develop and execute Globesend digital channel strategies that support the bank's overall business goals and objectives.

Lead cross-functional teams, including technology, design, marketing, and business stakeholders, to ensure seamless customer journey, product development and delivery

Collaborate with internal and external partners to gather requirements, analyze market trends, and identify opportunities for innovation.

Oversee the entire product lifecycle, from ideation and design to development, testing, and launch.

Ensure adherence to best practices to deliver high-quality products within specified timelines and budgets.

Monitor product performance, analyze user feedback, and continuously seek opportunities for improvement and enhancement.

Stay up-to-date with the latest industry trends, technologies, and design principles to drive innovation and competitive advantage.

Provide thought leadership and guidance to the organization on digital product development and strategy.

Here's what you can expect:

A Culture of Collaboration and Inclusion: We value hard work, integrity, respect, and a diversity of thought. We win as a team, and we lose as a team. We believe in open communication, where everyone's voice is heard and valued.

Customer Obsession: Our customers are at the heart of everything we do. We're obsessed with providing a seamless, transparent, and cost-effective experience for individuals and businesses worldwide.

A Shared Vision: We're not just building a business; we're building the best cross-border payment platform in the world. We're looking for individuals who are driven to achieve this audacious goal in a psychologically safe environment, where taking risks and learning from mistakes is encouraged.

Qualifications:

10+ years of experience in digital and payments technology, with a focus on digital product development and management in the global payments industry

Strong knowledge of the payments industry, digital platforms/system, and relevant technologies.

Proven track record of successfully launching digital products and services.

Strong business acumen, strategic thinking capabilities and decision-making skills

Demonstrate experience delivering results in an ambiguous and changing environment, the ability to work independently and be a self-starter.

Expertise in design thinking, user experience (UX) design, and agile development methodologies.

Excellent leadership, communication, and interpersonal skills.

Ability to thrive in a fast-paced, collaborative environment.

Ability to function effectively under pressure in environments of rapid change, conflicting demands, and crisis management and possess creative problem-solving skills

The ideal candidate will possess a strong business mindset, coupled with hands-on experience in technology, design, and agile development methodologies. A proven track record of successfully launching digital applications and a background as a Digital Product Head will be highly advantageous.

This is the right opportunity for you if:

You're an achiever who thrives in a fast-paced environment.

You have a deep desire to learn and continuously improve.

You believe in the power of collaboration, open communication, and a diverse and inclusive work environment.

You put the customer first in everything you do.

You're execution focussed, results-oriented and enjoy working towards measurable goals.

By joining our team, you'll have the opportunity to:

Make a real impact on the future of global finance.

Work alongside talented and passionate colleagues from diverse backgrounds.

Be part of a team that is constantly learning, innovating, and pushing boundaries.

We're looking for individuals who are ready to take on the challenge and help us build something truly special. Are you in?

Global Transaction Services is a product group within DBS’ Institutional Banking Group focused on the management and sale of Cash Management (including transactional FX payments), Documentary and Open Account Trade Finance, and Securities & Fiduciary products and services to corporates, financial institutions, and SMEs.

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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