Customer Experience Associate

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military community.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Customer Experience Associate at the Exchange?

Greet every customer with eye contact and smile in your authentic way

Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them

Complete transactions accurately and efficiently while engaging customers in appropriate conversation

Help customers by following the proper procedure for bagging merchandise and moving large or heavy itemsWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

Able to learn and adapt to current technology needs

Able to think quickly on the spot to answer customer questionsAdditional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed

Must possess a welcoming and helpful attitude toward customers and other team members

Cash handling experience preferred

Excellent communication skills

Basic computer skills

Retail experience preferred

Responsible for driving the customer experience through proactive and customer focused behaviors and actions. Actively evaluates customers' needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and Exchange brand loyalty.

Vacancy Number

E-HURLBURTRETAIL-0524

Facility Name

Various Facilities

Employment Category

Intermittent

Career Area

Retail Operations

Supervisor

No

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Our Focus

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Job Qualifications

Completion of High School or the equivalent.

Salary Minimum

$ 15.00

Salary Maximum

$ 20.11

Job Type

Hourly

Number of Positions Remaining

1

Job Expires

21-Jun-2024