IT Engineer - BOS

Job Description

Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We're a small but rapidly growing company, which means there's lots of room for growth and learning opportunities abound!

Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.

Job Description

We are seeking a results-oriented IT Engineer to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. To ensure success as an IT administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure.Job Duties

Support and maintain company data and technological infrastructure

Repair, upgrade and configure laptop computers, servers, and various office peripherals

Provide technical assistance and remote computer or network support to end users

Apply updates and patches to enterprise applications

Perform server patch maintenance, system and server backups and data archiving

Implement and maintain firewall systems to protect the company's systems from potential threats

Troubleshoot and resolve software, hardware, and connection issues

Create new user accounts and change or delete existing accounts per request, and perform access control

Perform diagnostic tests and debugging procedures to optimize computer systems.

Document processes, as well as backing up and archiving data.

Keep up to date with advancements and best practices in IT administration.

Ensure the organization remains compliant with industry standard and certification (for example, SOC2)

Lead the organization through new certifications or re-certification processesRequired Skills

Bachelor's degree in computer science, information technology, information systems, or similar.

Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification.

At least five years' experience in a similar role.

Extensive experience with IT systems, networks, and related technologies.

Experience managing a M365 or O365 environment.

Familiarity with Slack, Vanta, Jira – a plus.

Experience working with an ITSM ticketing system (Service Now a plus).

Solid knowledge of best practices in IT administration and system security.

Exceptional leadership, organizational, and time management skills.

Strong analytical and problem-solving skills.

Excellent interpersonal and communication skills.

Strong ownership bias.

This is a primarily remote position, however occasional travel might be required to our corporate office in Boston, MA

Base Salary

$80,000—$100,000 USD

Company Benefits

Medical/dental/vision - 100% paid for employees, 50% paid for dependents

Life and disability - 100% paid for employees

401K - 3% match, no employee contribution necessary

Education and tuition reimbursement - up to $50K annually

Employee Stock Options Plan

Accident, critical illness, hospital indemnity benefits offered through our providers

Employee Assistance Program

Legal assistance

Unlimited PTO