Employer Engagement Program Manager

ORGANIZATION SUMMARY: World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S.

and across the globe.

We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement.

The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families.

Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY: Are you a person of compassion?

An advocate for justice?

Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?

Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

The Employer Engagement Program (EEP) is a new program of World Relief Memphis (WRM) with the goal to develop and strengthen partnerships with employers to further skills development and career advancement opportunities for refugees through the creation of custom onsite training programs.

Candidates will benefit from workplace ESL training programs that have been previously piloted by WRM at partner companies in Memphis.

The EEP Manager will oversee the administration and implementation of this new program at WRM.

This position will coordinate across WRM departments and cast the vision for continued program development to ensure participants have opportunity and support to achieve advanced English language skills and upward career mobility.

This role includes staff supervision, grant management, direct service oversight, interdepartmental collaboration, and developing and maintaining external partnerships.

This position will ensure compliance with programs funded by the Office of Refugee Resettlement and its program intermediaries.

Role & Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Staff Supervision

Embody the mission, vision and values as a leader and an example for staff, volunteers, clients and the community

Hire, train, supervise, coach, and evaluate Employer Engagement Program staff at WRM, which will include one full-time EEP Specialist and 3-4 part-time instructors

Assist staff with setting individual goals, identifying professional development opportunities, practicing self-care, and managing priorities and workload

Facilitate regular meetings with staff to provide supervision and support, including communicating expectations, providing constructive feedback, assisting with problem-solving, and providing accountability and coaching in areas needing improvement

Participate in regular meetings with other program managers to ensure quality, team-based, and client-centric service provision

Program Oversight and Collaboration

Develop a strategy and annual program plan to successfully execute the newly created Employer Engagement Program at WRM. Program planning and implementation will benefit from workplace ESL pilot programs previously rendered by World Relief Memphis.

Oversee program areas of direct service including eligible client intake and assessment, recurring client check-ins, training curriculum development (in conjunction with the education team), English language and job skill training, and community partnerships

Serve as the lead partnership manager for current employer partners, ensuring curriculum, training schedules, and other partnership commitments are met

Prospect new employer partners with the goal of acquiring at least five new employer partners per year

Establish a referral and intake system, assign caseloads, provide training and program leadership, and provide guidance on direct services implementation.

Ensure all required services, enrollments, service plans, and follow-up are completed •Develop and maintain systems, policies, manuals, course materials, and procedures for EEP staff, within the framework of World Relief’s systems and policies

In conjunction with finance staff, monitor program budgets, reviewing them monthly at a minimum, to ensure expenses do not exceed income

Facilitate internal cross departmental meetings to ensure strong internal collaboration and coordination around service provision and program design

Participate on national partner calls hosted by the Office of Refugee Resettlement with other EEP grant recipients to discuss best practices and trouble shoot challenges

Perform direct services as needed

Program Evaluation and Reporting

Complete and submit reports and statistics to grantors and WRM leadership on a monthly, quarterly, semi-annual, and/or annual basis

Perform monthly quality control tasks to ensure accurate reporting to grantors, including review of case documentation and case files to ensure grant compliance and appropriate and timely service delivery

Participate in all program audits conducted by federal, state, and local grantors and the World Relief Home Office

Oversee initiatives around beneficiary feedback, data evaluation, labor market research, best practice standards, and comprehensive workforce solutions that are consistent with principles of Workforce Development practices Communication and Collaboration

Collaborate with the education team, economic empowerment team, and the volunteer services team to create an interdepartmental program vision and seamless service provision

Maintain regular communication with program managers and directors, locally and regionally, and provide appropriate feedback when relevant

In collaboration with program directors and managers, evaluate new funding opportunities and participate in grant writing as needed

Knowledge, Skills, & Abilities

Ability to coach, motivate, and encourage others to work effectively and pursue excellence

Fluent in English with strong interpersonal communication skills – active listening, speaking, and writing

Excellent problem-solving and conflict resolution skills; ability to assess, analyze, and respond to changing realities appropriately

Ability to manage multiple demands and deadlines with flexibility

Decisive, ability to obtain necessary information to make good decisions

Strong ability to work independently, remain focused, productive, and accomplish goals in a challenging, fluid and sometimes unpredictable environment

Strong team player who demonstrates commitment and the ability to collaborate effectively across department and program areas

Demonstrates integrity, humility, positivity, and a willingness to learn

Ability to mediate conflict and provide constructive feedback in a timely manner

Experiencing developing programs, products, and business strategies highly preferred

Strong computer skills required (Word, Excel, PowerPoint, Outlook);

Previous experience managing staff toward shared goals

Previous grants management experience strongly preferred

Previous experience in refugee and immigrant employment, language training or other training strongly preferred

Willingness and ability to commit to the position for a minimum of three years

Must be willing to perform other tasks as assigned

Requirements

Mature and personal Christian faith

Committed to the mission, vision, and values of World Relief

Desire to serve and empower the Church to impact vulnerable communities

Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document

Understanding of the U.S. employment market, particularly in Chicagoland

Proficient in Microsoft Office applications

Bachelor’s degree

Valid Driver’s License and good driving record

Regular, Full-time

World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision - Offer 16 company Paid Holidays + 4 additional Personal days per year! - Paid Sick and Vacation Time - Paid Parental Leave (12 weeks for qualified employees) - FSAs: Medical & Dependent Care, & Commuter Funding - Supplemental Life Insurance (employee, spouse, and children) - Critical Illness, Hospital Indemnity, and Accident insurance policies - Legal Shield Insurance World Relief pays 100% for eligible employees: - Group Term Life (employee, spouse, and children) - Long Term & Short-term Disability - Accidental Death and Dismemberment (AD&D) - Long Distance Travel Insurance - Employee Assistance Program (EAP) World Relief - Retirement: - 401K & Roth - WR matches up to 4%, then an additional quarter percent up to 10% - Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. World Relief Discounts (Immediately Eligible): - Verizon - Pet Insurance through Nationwide - Home and Auto insurance through Liberty Mutual - Working Advantage Discount Program - Active & Fit Gym Membership World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations · The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. · Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. · The employee frequently is required to sit, reach with hands and arms, talk and hear. WORK ENVIRONMENT: · General office setting. World Relief also offers hybrid and remote schedules for limited positions. · Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required. · Year-end archiving activities involve repeated lifting and bending. · Physical, emotional and intellectual demands · Equipment used: Employee computer (desktop or laptop), printer, and copier. · All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review. We are proud to be an EEO/AA employer M/F/D/V. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964. Legal Background in the United States World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer. In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.