Program Manager

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.

Currently, we are hiring for a Line Lead (Administration, Support)

Title:

Line lead (Administration, Support)

Location:

Remote

POSITION SUMMARY:

We are looking for an Administration Line Lead for to help with the digital health transformation efforts within the Defense Healthcare Management System Modernization (DHMSM) program management office. This person will support providing administrative, program management, and select front office support to streamline and facilitate operations across the Program.

This role will work with the Support Line Lead to lead the subcontractor Administration team whose objective is to support the product teams to deliver value to end users. This role will also work with the Administration Team Coordinator to drive engagement, schedule meetings, and help ensure the teams' goals are aligned with the overall product strategy of the organization. Additionally, this person will interface with the Product Line Team Coordinators on the demand intake process, ensuring projects are submitted through the demand management process having met the appropriate criteria. This person will also work with the PEO level team to forecast appropriate needs for platform resources, including the balancing and allocation across teams.

Success in this role looks like having a pulse on all operations within administration, including knowledge management, program-wide reporting, and communications. Strong candidates will ensure the team is engaging with the products and platforms team as appropriate and monitor day-to-day operations, escalating personnel risks to minimize disruption in work delivery when needed.

This person should be able to inspire and empower the Administration team members to deliver against their respective priorities and KPIs, keep up to date with industry best practices, and consolidate and incorporate Lessons Learned. In addition, this person should drive work independently, accurately prioritize responsibilities, and develop informed recommendations.

This role will work closely with team members, government leaders, vendors, and subcontractors in support of the DHMSM program.

JOB RESPONSIBILITIES:

Facilitate communication within Supporting Functions to ensure visibility across operations

Facilitate seamless communication and information sharing between Supporting Functions, such as Portfolio Management, Administration, and Strategy & Process Improvement

Promote knowledge sharing, address challenges, and foster a deeper understanding of each team's role in contributing to overall operational success

Provide input into scheduling, staff management, and communication with the broader organization

Contribute to developing effective communication strategies that foster transparency and engagement with the broader organization, promoting a cohesive and informed work environment

Offer valuable insights and suggestions to improve scheduling efficiency, ensuring optimal resource allocation and smooth coordination between teams to meet operational demands effectively

Support collaboration and integration efforts

Accountable for interfaces with product teams, particularly in regard to driving successful outputs for the Summit, MPR and RMB prioritization. Ensure MPR and Summit are clearly linked to Program priorities.

Build and maintain strong collaborative relationships across teams, acting as a liaison and ensuring seamless communication and integration of efforts towards meeting organizational goals

Identify and escalate risks to minimize disruptions and ensure timely delivery of projects; develop risk management strategies to identify issues early on and devise contingency plans to address them

Interface with the Product Line Team Coordinators on the demand intake process, ensuring projects are submitted through the demand management process having met the appropriate criteria

Build relationships with Product Line Team Coordinators and maintain understanding of their strategic priorities, project requirements and goals as well as upcoming projects

Leverage data analysis and inputs including project timelines, stakeholder feedback and team capacity through a demand intake process. Work with PEO team to optimize resource allocation based on demand

Drive quarterly demand intake process, including gathering of inputs from Product and Platform leads, facilitating required meetings and providing training on the process, as needed

Continuously monitor resource allocations to ensure appropriate project outcomes are being met

BASIC JOB REQUIREMENTS:

5+ years of experience leading teams

Prior DHA or government healthcare experience

Bachelor's degree required, Master's degree preferred

Experience operating with a software / IT environment across the SDLC (preferred)

Proficient computer skills: Excel, PowerPoint, Teams

Strong written and verbal comms

U.S. citizenship required

Has a CAC (Common Access Card) [preferred]

KEY COMPETENCIES:

Knowledge of government policies and procedures related to product development and deployment

Strong project management skills

Ability to hold others accountable and push back when necessary

Meticulous attention to detail and follow-through is a must; performs tasks with high degree of accuracy, efficiency, and timeliness

Excellent organization and time management skills; ability to meet deadlines

Ability to handle competing priorities and work effectively in a challenging, fast-paced environment

Ability to work independently, set priorities, plan workflow, and take initiative

Ability to team with others and to persuade effectively, influence and negotiate, as appropriate

Strong interpersonal and communication skills to develop effective working relationships with staff while demonstrating a positive, personal, and professional image; highly responsive

Ability to analyze and present data in a meaningful way

Project self-confidence, authority, and enthusiasm

Flexible, positive team player; outstanding customer service orientation

Ability to handle difficult situations with poise and tact, maintain confidentiality at all times, and exhibit good judgment

Excellent verbal and written communication skills

Interested candidates, please apply online with a detailed resume and contact information.

Thank you.