Technical Content Engineer

JOB TITLE: Technical Content Engineer

LOCATION: Pleasanton, CA (Fully onsite)

Our fast growing, SaaS client is seeking a versatile Technical Content Engineer to join their team at our Pleasanton,CA office. This unique role requires a blend of skills in content writing, front-end development (specifically in React), and a passion for creating engaging, informative customer experiences. The ideal candidate will play a crucial role in developing and maintaining our customer portal built on Docusaurus, crafting user-centric documentation, and automating customer onboarding workflows. This position is 100% onsite and offers the opportunity to significantly impact our customer engagement strategy.

What you'll do:

Craft user manuals, how-to guides, and other technical documents that are clear, concise, and engaging.

Collaborate with engineers and subject matter experts to understand technical concepts and functionalities. (In-depth implementation knowledge is not required, but a strong grasp of technical principles is essential.)

Contribute to our documentation repositories, utilizing a docs-as-code approach.

Expand upon existing content, injecting your unique voice and expertise, and rounding out our current knowledge bases.

Embrace challenges—you'll encounter problems you haven't faced before, but we'll provide the resources and support to help you learn and conquer them.

Who You Are:

4–7 years of professional experience as a support engineer, technical writer, or similar role

A master communicator with a knack for simplifying complex information.

Highly technical with strong ability to pick up on and understand technical concepts.

A passionate advocate for beautiful documentation and user enablement.

Thrives on tackling new challenges and embraces a continuous learning mindset.

Bonus Points:

Knowledge and working experience with Docusaurus or other documentation frameworks.

Actively involved in the open-source community.

Familiarity with our industry or related fields (we'll provide training, but relevant experience is a plus).