Senior Business Analyst - Salesforce.com Administrator/Developer

Cytel is looking for an experienced salesforce.com administrator and developer to join the corporate IT team. This person will work closely with our Sales, Marketing, Quality, and Finance teams to support our customer relationship management and quality management processes that run on the salesforce.com platform, and the related integrations with other line of business and web applications.

Essential Job Functions:

Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).

Create and manage custom objects, fields, formulas, validation rules, custom workflow and approval processes.

Perform daily administration, maintenance and support of the Salesforce platform (Sales, Service, Marketing, etc) including, but not limited to ongoing documentation and data integrity, customization of objects, fields, record types, page layouts, validations, and automation

Run and store the weekly snapshot (data export) of the system data and attachments, including all history tables

Establish and implement best practices with regards to system maintenance, configuration, development, testing, and data integrity

Educate users with proactive practices to enhance and increase their knowledge of Salesforce.com.

Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.

Develop relationships with business partners to support new development initiatives

Elicit program requirements through focused collaboration, meetings, conference calls

Define user requirements, use cases, workflows, processes in the form Epics, and User Stories, and formulate test plans and test cases supporting them

Implement improvements and custom projects individually or by working with partners

Competencies:

Strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements, epics, and user stories

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts

Ability to create workflow, define and implement business processes and provide detailed reporting

Experience with AppExchange and other third party, open source solutions.

Experience troubleshooting and finding multiple solutions to a complex problem

Experience working within both a team environment and independently

Ability to read and understand Visual Force and Apex code

Technical Skills:

Project Management and Risk Mitigation

Salesforce.com Advanced Administrator (ADM 301) Certification a plus.

Expert ability with Salesforce.com reporting and dashboards.

Strong Salesforce.com skills with custom objects, workflows, data management, data loader

Microsoft Office, Visio, MS Project

Agile Development Tools and Methodologies, and Experience with JIRA and Confluence a plus

Experience:

3-5 years of Salesforce Administration experience

Experience in Pharma Industry a plus

Education:

Bachelor's Degree in Business Administration or Computer Science