L2/L3 Network Engineer

Required Qualifications (What your competencies are)

Expert in Netscalar or F5 Load Balancers (ADC, LTM), Global Site Load Balancer (GSLB), Global Traffic Manager (GTM), CISCO GSS (Global Site Selector)

Having hands on experience with NetScalar MPX/SDX/VPX OR F5 vCMP, Appliance based load balancers deployment in HA mode, day 2 operations, administration.

Having knowledge, experience of upgrading firmware on standalone or HA pair of load balancers

Having knowledge, experience of configuring virtual servers, pools, monitors, ssl offloading, MFA, cipher suites, packet capturing, routing, vlans etc.

Having knowledge of pros, cons of different vservers/VIP types on NetScalar, F5 LBs

Having knowledge of Application layer protocols like http, https, ssl, tls, ftp, ftps etc. and ability to use packet capturing tools on load balancers for analysis of same

Significant experience in root cause analysis of Citrix or F5 ADC, LTM, GSLB, GTM issues

Knowledge and experience of Network switching and routing protocols like STP, MSTP, RSTP, OSPG, BGP

Knowledge and experience of CISCO IOS, IOS XE, NXOS, ACI based routing platform.

Hands-on experience in a large Data Center environment

Roles Responsibilities (What you will be doing)

Provide design, implementation, technical support services and consulting to Managed Services client to meet their business needs.

Understand and follow the processes and procedures defined in the Standard Operating Procedures manual (SOP).

Provide detailed and effective communication to internal and external customers.

Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.

Member of on-call rotation to provide 24 X 7 support to network to ensure availability objectives are met, incidents (INCs) are addressed as per SLA etc.

Conduct throughput analysis, problem solving, and infrastructure planning.

Create and execute plans (MOPs, CRQs, WOs, REQ) to meet day 2 and project requirements.

Ability to follow through with tasks, projects, troubleshooting with no supervision.

Serve as technical point of contact on customer engagements, and internal projects.

Proactively develops plans and activities to avoid problems.

Required Skills (What your attributes are)

Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.

Ability to establish customer trust and confidence in our Managed Services knowledge of and concern for customers business needs.

History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.

Critical attention to detail and solid creative problem-solving skills.

Ability to perform intermediate root cause analysis.

Strong organizational, analytical, and problem-solving skills.

Customer Service focused and a high level of professionalism.

Ability to consistently follow policies and procedures.

Strong communication and documentation skills.

Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership.

Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.

Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.

Must have good time management skills and be able to meet rigid and urgent assignment schedules.