Service Desk Technician

Job Description

Responsibilities:

Provide technical assistance with computer hardware and software

Resolve issues for clients via phone, in person, or electronically

Recommend hardware and software improvements

Track customer issues and resolutions

Maintains current knowledge of Windows based applications and relevant technologies as assigned.

Participates in special projects as required

Qualifications:

1-5 years experience in Information Technology

Managed Service Provider experience a plus

Ability to build rapport with clients

Strong troubleshooting and critical thinking skills

Positive and professional demeanorCompany Description

IT guys and gals are experts by nature. But in today's ultra-competitive market, that's not enough. Sure, we're as expert as they come - that's how we get the business. But we keep the business by offering our client's honest feedback and tailored solutions that never oversell our products or services. Most importantly, we deliver on time, any time, every time. We work until the job is done. Our commitment to the task is unparalleled, and our customers see the result.

What's more, we're easy and friendly to work with, explaining things in layman's terms so it's simple for clients to understand. We're not your average IT geeks, and we have lives and interests beyond bits and bytes. We work hard and we play hard. This special blend of loyalty, dedication, approach-ability and perfectionism makes us a rare breed. We are truly a best-in-class operation, and we're setting a new standard for the IT industry.

This position also requires a skills evaluation, background check, and drug screen.

We are the coast leading IT firm. We offer competitive pay and an outstanding benefit package.