Technical Support Engineer

Job Description

Salary:

We are currently seeking a Technical Support Engineer to join our team at ZIWO - KSA Team.

About ZIWO:

ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) offering seamless communication solutions for businesses worldwide, encompassing Phone, WhatsApp, and SMS interactions. With ready-made plugins for most CRMs and an open API architecture, ZIWO facilitates integration with any application, ensuring flexibility and ease of use.

ZIWO connects users across 145 countries, including the GCC, enabling instant expansion into new markets.

Technical/Interpersonal Competencies:

Knowledge of Object-Oriented Programming (OOP)

Outstanding customer-service skills and a dedication to the customer’s experience.

Basic knowledge of Freeswitch / Asterisk

Good knowledge of using API tools like Postman, and Swagger.

Hands-on Experience with Low Code Automation Tools.

Responsibilities:

Implementation of Cloud IVR Solutions

Interaction with clients to understand technical requirements.

Work under tight deadlines and respond to dynamic technical challenges

Develop and maintain documentation for the design and solution

Provide technical support and respond to customers requests

Flexible working hours to provide timely and accurate solutions

Qualifications:

Proven experience as a Software Developer, Software Engineer, or similar role.

Proven Experience with Shell Scripting (Bash, Python ..)

Understanding of REST and SOAP APIs

Hands-on Experience with Linux OS

Good IT troubleshooting skills

Hands-on Experience with providing technical support to customers via phone or email

Excellence English Communication Skills

Good knowledge of using Mac OS along with Windows OS

We believe in equal opportunities for all talents, fostering a professional environment where diversity is celebrated and valued. Join our team where everyone is empowered to thrive and contribute their unique perspectives.