Senior Manager: Installation, Qualification, and Warranty Program

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world’s leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what’s next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people’s lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

Job Summary

As the Senior Manager of the IQ&W Program Management team, you will be responsible for driving improvements and ensuring effective management of Installation, Qualification, and Warranty processes. Your role will encompass strategizing, coordinating, and collaborating with various stakeholders to achieve our business objectives and maintain the highest standards of quality and customer satisfaction.

Responsibilities:

Leadership and Strategy: Provide strong leadership and strategic direction to the team of Program Managers. Drive a culture of excellence, continuous improvement, and adherence to best practices in nonconformance management.

Stakeholder Collaboration: Partner with key stakeholders, including global operations teams, regional service managers, product management teams, and engineering teams, to ensure alignment on nonconformance classifications, prioritization, and resolution strategies.

Process Optimization: Continuously review and enhance IQ&W and nonconformance management processes, leveraging data-driven insights to identify areas of opportunity and implement effective corrective actions.

Performance Monitoring: Oversee the gathering and analysis of nonconformance data to monitor trends, identify training gaps, and proactively address potential issues to improve overall performance.

Resource Management: Allocate resources effectively to drive resolution of nonconformance cases, ensuring timely and efficient closure while adhering to business needs.

Communication and Reporting: Facilitate regular reporting and communication with key stakeholders, including accountability meetings and nonconformance reviews, to drive timely resolution and foster collaboration.

Failure Analysis and Root Cause: Drive teams to timely completion of failure analysis for returned parts and collaborate with appropriate groups to address the root cause of issues.

Education and Experience: Provide mentorship and guidance to Program Managers, ensuring they have the required education and experience (e.g., bachelor's degree in engineering, 3 to 5 years of semiconductor experience, strong knowledge of ASM tool sets, experience with SAP).

Presentation and Technical Expertise: Demonstrate the ability to create comprehensive presentations summarizing technical tool issues and effectively communicate complex technical details to stakeholders.

Requirements:

Bachelor's degree in engineering or a related field.

Proven experience (at least 8-10 years) in technical roles within the semiconductor industry, such as product support or field service.

Strong knowledge of Semiconductor Capital Equipment tool sets and semiconductor processes.

Excellent project management skills with a focus on follow-up and execution.

Ability to influence and collaborate effectively with key stakeholders to drive results.

Familiarity with SAP or other relevant enterprise resource planning (ERP) systems.

Strong analytical and problem-solving capabilities to identify trends and areas for improvement.

Exceptional communication and presentation skills.

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients – and to make a meaningful difference in society.