Assistant Resort Manger

1. Job Title: Assistant Resort Manager - Housekeeping & Maintenance

Job Summary:

We are seeking an Assistant Resort Manager to oversee both housekeeping and maintenance operations at our esteemed resort. The ideal candidate will possess a keen eye for detail, exceptional organizational skills, and a passion for ensuring the upkeep and cleanliness of all resorts areas. As the Assistant Resort Manager for Housekeeping & Maintenance, you will play a crucial role in maintaining the overall appearance and functionality of our resort, ensuring guest satisfaction and comfort.

Responsibilities:

1. Housekeeping:

- Supervise housekeeping staff to ensure the cleanliness and upkeep of all guest rooms and indoor areas, including the lobby, reception area, common washrooms, dining, and kitchen.

- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.

- Coordinate with housekeeping staff to ensure rooms are prepared and utilities are well-maintained for guest check-in.

2. Maintenance:

- Oversee the maintenance of all indoor and outdoor areas, including common utilities, pathways, gardens, bonfire areas, and parking facilities.

- Coordinate with maintenance staff to address any repairs or issues related to plumbing, electrical systems, and other utilities.

- Ensure the availability of cleaning materials and supplies for both housekeeping and maintenance operations.

3. Guest Satisfaction:

- Respond promptly to guest complaints or concerns related to cleanliness, maintenance, or room utilities.

- Work collaboratively with other departments to anticipate and fulfill guest needs and requests.

4. Safety and Compliance:

- Ensure compliance with health, safety, and sanitation regulations in all housekeeping and maintenance activities.

- Conduct regular safety inspections and training sessions for staff to maintain a safe and secure environment for guests and employees.

5. Budget and Inventory Management:

- Assist in budget preparation and expense management for both housekeeping and maintenance departments.

- Monitor inventory levels of cleaning materials, supplies, and maintenance equipment, and coordinate procurement as needed.

Qualifications:

- Previous experience in a supervisory role within the hospitality industry, with a focus on both housekeeping and maintenance operations.

- Strong leadership and communication skills, with the ability to effectively manage a diverse team and collaborate with other departments.

- Knowledge of health, safety, and sanitation regulations and protocols.

- Familiarity with maintenance procedures and basic repair techniques for plumbing, electrical, and HVAC systems.

- Proficiency in basic computer applications and property management systems.

Preferred Qualifications:

- Bachelor's degree in Hospitality Management or related field.

- Certification in housekeeping management, maintenance, or related areas.

- Experience working in a resort or hotel environment with a focus on guest satisfaction and quality service delivery.

Join our team and play a vital role in maintaining the beauty, functionality, and cleanliness of our resort, ensuring memorable experiences for our guests and a pleasant working environment for our staff.