Call Center Telecommunications

Job Description

Michigan Orthopedic Center is seeking a highly organized, professional Telecommunication Customer Service Representative (full-time). Applicants must have previous experience in this field. Within 90 days from hire, a telecommunication representative is responsible for:

- Answering 100-125 inbound calls with a friendly and problem-solving attitude per day

- Managing outbound tasks as assigned, including referrals, MRIs, etc.

- Exceeding patient expectations on every interaction with an average call time of 1.5 to 2.5 minutes

In general, duties include (but not limited to) promptly answering phones, routing calls to other staff, scheduling appointments, routing faxes, processing referrals, verifying insurance, and serving as back-up to the front office/receptionist. Prior experience with multi-line phone system, scheduling software and electronic health records in a medical office is preferred. Applicants must have stellar customer service skills, ability to multi-task, and enjoy working in a collaborative team environment. The ideal candidate represents the practice in a professional, service oriented manner that supports the overall mission of the practice. Must be passionate about communicating via the telephone.

Michigan Orthopedic Center is a multi-physician surgical practice serving mid-Michigan since 1990. We are committed to providing state-of-the art, high quality orthopedic care and a professional, compassionate patient experience. Our subspecialty fellowship trained surgeons treat complex orthopedic surgical issues including joint replacement of the hip, knee and shoulder, foot and ankle surgery, fracture surgery, spinal surgery and sports medicine.

To express your interest in this position, please submit a cover letter, resume and your salary requirements for consideration.

ESSENTIAL JOB FUNCTIONS:

Exhibit exemplary customer service skills when interacting with patients, staff, and/or other individuals.

Promptly answer the telephone, route calls, and create messages.

Schedule and register patients.

Process referrals and intake new patients.

Create and mail new patient welcome letters; send electronic invites for patient portal.

Monitor, file and/or electronically distribute incoming faxes.

Scan and index various documents including patient records.

Place reminder calls to patients regarding their upcoming appointment.

Conduct insurance verifications.

Serve as back-up for front office staff.

Maintain and ensure confidentiality of patient information and patients’ right to privacy.

Assist patients regarding billing inquiries.

Perform other related duties as assigned.

Applicants must have previous experience in this field.

Monday through Friday, 8 a.m. to 5 p.m.

40 hour week