Call Center Representative

Are you a natural problem solver with exceptional communication skills? Do you thrive in a fast-paced and dynamic environment? Tizbi, a leading technology solutions company, is seeking a highly motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing the highest level of customer service and support.

Responsibilities:

- Handle inbound and outbound calls in a professional and timely manner

- Answer customer inquiries, resolve issues, and provide product and service information

- Identify and escalate priority issues to the appropriate team for resolution

- Update customer accounts and accurately document all interactions in the CRM system

- Maintain a thorough understanding of products and services to effectively assist customers

- Meet and exceed performance targets, including call quality, productivity, and customer satisfaction

- Participate in ongoing training and development programs to enhance knowledge and skills

- Collaborate with team members to achieve team and company goals

Qualifications:

- High school diploma or equivalent, Bachelor’s degree preferred

- 1-2 years of experience in a customer service or call center role

- Excellent verbal and written communication skills

- Proficient in using computer systems and ability to adapt to new technology

- Strong problem-solving skills and ability to handle difficult customer situations with empathy and professionalism

- Ability to multi-task and work in a fast-paced environment

- Team player with a positive attitude and strong work ethic

- Flexibility to work a variety of shifts, including nights and weekends as needed

What we offer:

- Competitive salary

- Comprehensive benefits package including medical, dental, and vision

- 401k with company match

- Paid time off and holidays

- Ongoing training and development opportunities

- Remote work opportunity

- Fun and supportive team environment

At Tizbi, we value diversity and equal opportunities for all individuals. We are committed to creating an inclusive and welcoming workplace where everyone can thrive, regardless of race, gender, age, religion, or any other personal characteristic. Join our team and be a part of our mission to provide outstanding customer experiences!