IT Support Technician

On behalf of our client, a well-established Forex company, we are seeking an enthusiastic University Graduate to join their IT team as an IT Support Technician.

Responsibilities:

Serving as the first point of contact for IT support within the organisation

Excellent use of Ticketing System by prioritizing urgent and on-urgent tasks.

Provide 1st line support to all users across the organisation globally.

Installing, configuring, and maintaining software and hardware components of computer and network systems.

Diagnosing and troubleshooting software and hardware issues

Repairing and replacing damaged computer and network components

Ensuring the security of client and server computers by installing and upgrading antivirus and security software.

Supporting people whenever they encounter challenges with computers and network devices.

Maintaining and updating technical documentation regularly.

Testing new hardware and software before full-scale installation.

Provide IT support on small projects and office/desk moves.

Maintain asset registers for all IT Assets incl. telecoms enabling the tracking of all IT assets.

Requirements:

Bachelors degree in Computer Science or equivalent.

Excellent written and verbal English communication skills

Strong interpersonal skills and ability to interact favorably with a wide variety of people.

Highly self-motivated with reasoning skills and willing to learn new technologies.

Knowledge of Windows 10 and 11, knowledge of Mac OS and Linux is a plus.

Knowledge of O365.

Knowledge of Antivirus Systems.

Ability to quickly diagnose and fix problems.

Ability to follow through and document issues as well as resolutions.

Ability to replace hardware of Desktops and Laptops.

Be able to work in a team-oriented, collaborative environment.

Ability to work on an On-Call rota with the rest of the team.

Further Info and benefits:

Working hours are with a range of 8:00-9:00 am and 5:00-6:00 pm Monday to Friday

Fun and creative work environment

Opportunities for professional development/learning and development opportunities

20 days of annual leave days which increases every two years (capped at 23 days)

Provident Fund

Discretionary performance bonus at the end of the year

Quarterly team building activities, free Weekly lunches, and monthly team outings.

Strong culture promoting work-life balance and flexible hybrid working.

Participation in the after-hours IT On Call support Rota will be required (this will be remunerated accordingly).

Some physical lifting and weekend work may be required.

For more information or to apply for the above opportunity, please send your CV to Margarita Savva: