IT Support Technician

Schedule: Full-time

Summary of Position: Assists with a wide range of IT issues while answering phones and emails concerning Help Desk requests from House Members and staff.

Essential

functions

include:

Provides desktop support and customer service to the users

Enters all issues into the Help Desk incident tracking system

Uses approved application to conduct Microsoft 365 admin tasks

Creates and tests accounts for new users

Monitors and manages user access to House IT resources

Configures mobile devices to sync to House accounts

Makes updates to internal webpages

Configure and install new computer equipment and other hardware when needed

Pulls network cabling for new office ports or devices to use from the data closets

Installs Windows, Microsoft Office, and other software applications

Troubleshoots hardware issues and other approved office equipment issues

Creates tickets for escalated support

Assists with copier and desktop printer fleet maintenance

Programs and deploys phones and voicemail boxes

Sets up computers/laptops and projectors in conference rooms

Makes requests for file and mail restores

Provides Session Day support, assisting with the voting system and chamber laptops

Assists with the inventory of House assets and keeps the inventory up to date

Provides on-call/remote support on a rotating schedule

Other duties as assigned by the Chief Information Officer

The Ohio House of Representatives is an equal opportunity employer.

Knowledge

Skills

and

Abilities:

Understands state government

Provides excellent customer service by utilizing troubleshooting skills

Communicates effectively both orally and in writing

Multitasks and prioritizes work to meet deadlines

Maintains a professional demeanor in any and all circumstances

Ensures confidentiality while handling politically sensitive work

Works independently to manage a variety of projects

Works in a team environment

Flexible and agile

Minimum

Qualifications:

Completion of undergraduate core program coursework in information technology or related study, preferred

Basic understanding of Virtual Desktop Infrastructure (VDI) and Microsoft 365 Apps and Services, preferred