General Manager

Job Description

Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin' runs on you and we'll be running beside you every step of the way. We're All IN'.

MOVIN'

As a Restaurant Manager, you will be responsible for overall operations. From local store marketing to achieving sales and profit goals, you'll help America Run on Dunkin'. You'll also help your Restaurant Management Team and team members through performance, engagement, and training initiatives.

Responsibilities Include:

Able to perform all responsibilities of restaurant team members.

Lead team meetings.

Deliver training to restaurant team members.

Ensure Brand standards, recipes and systems are executed.

Create and maintain a guest focused culture in the restaurant.

Review guest feedback results and implement action plans to drive improvement.

Communicates restaurant priorities, goals and results to restaurant team members.

Execute new product rollouts including training, marketing and sampling

Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.

Control costs to help maximize profitability.

Completion of inventory on a periodic basis as determined by Franchisee.

Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards.

Completion of DCP and other vendor orders

Conduct self-assessments and corresponding action plans.

Ensure restaurant budget is met as determined by Franchisee.

Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies.

Engages with Dunkin' Brands Field Operations team as appropriate.

CARIN'

We have a fresh brew of benefits perfect for you. Discounted donuts and coffee are only the beginning.

Free Shift Meals*

Best in Class Training & Continuous Learning

Advancement Opportunities

Paid Time Off*

Bonus Potential

401(k) Retirement Plan*

Medical, Dental and Vision*

Recognition Program

Community & Charitable Involvement

Discounted college degree program

WINNIN'

You have at least 1 year of retail, restaurant, or hospitality management experience.

You are 18 years of age (or higher, per applicable law).

You know what it takes to be in the smile-making business and have exceptional time management, attention to detail, and guest service skills.

Open availability and very minimal schedule restrictions.

Transportation including having your own vehicle as this role needs to transport product from store to store if necessary.

You have at least one consecutive year with the same company in your work history.

Here's who were looking for:

A welcoming, upbeat, positive attitude

Someone who focuses on providing an exceptional guest experience and a positive working environment for their team

A leader who thrives in a fun, fast-paced environment while adhering to brand standards and maintaining a clean, organized restaurant

A results driven leader who has restaurant experience in; cost, inventory, and shift management

Someone who loves to motivate, lead and develop their team

The ability to effectively train others on all aspects of the restaurant's operations

Physical Demands/Working Conditions:

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting packages (if applicable)

Wearing a headset (if applicable)

Working in a small space

Key Skills necessary:

Strong analytical skills and business acumen

Works well with others in a fun, fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and embrace change

Ability to train and develop a team

Guest focused

Time Management

Problem solving

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here.

We are an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable state or federal civil rights laws.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.