Accounts Receivable Supervisor
This position is responsible for maintaining the integrity, timeliness and accuracy of Accounts Receivable and its related processes, controls, reconciliation’s, analyses and reports. Manage AR Analyst and Collection staff.
Key Areas of Responsibilities:
Planning, organizing, and defining roles for AR Team members to ensure that customer service level requirements are met or exceeded
Account reconciliation and collection, including debit and credit research
Establishing and documenting procedural and technical improvements in AR processes
Identifying, implementing, and monitoring improvements in performance metrics
Establishing communications with other departments to resolve customer problems and situations
Applying accounting knowledge to resolve ticket requests and to approve team proposed ticket resolution
Responsible for ensuring the timely reconciliation and application of all chargeback items, refund requests, adjustments and collections
Assist GL Team with month-end accounts receivable, cash and revenue account reconciliations
Analyze group output to provide continuous process improve opportunities and highlight areas for efficiency
Maintain documents in compliance with Sarbanes-Oxley
Hiring, training, coaching, and setting employee objectives and evaluation of performance
Problem recognition and resolution skills
Must have highly developed analytical abilities, able to analyze situations, present/defend conclusions and recommend action plans
Must have a willingness to delve into a problem and understand the root cause
Must be capable of making sound business decisions
Must have knowledge and understanding of accounting principles and processes
Ability to organize and prioritize multiple projects
Exemplary communication skills, leadership ability and tremendous work ethic
Effective time management skills
5+ years related work experience in A/R and collections
Working knowledge of MS Office programs
Proficient in Excel spreadsheet development, including the ability to create formulas & schedules
Experience with accounting and billing software
Experience with Oracle BRM and CRM
Prior experience working with chargebacks a plus
Bachelor’s degree in accounting or finance, or extensive training and experience in related fields
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