Senior A/V Specialist – for prominent global law firm in Washington, DC.
*This is a hybrid position with some in office work.
The Senior A/V Specialist role reports to and works closely with the Audio Visual Manager regarding day-to-day supervision of AV team and management/development of AV infrastructure and services. The Senior AV Specialist is the lead role in daily AV support of the conference center while working collaboratively with the Client Services team. Additional responsibilities include review of technology/process improvements.
Duties: Work with lawyers, staff, clients, Client Services Specialists, and other departments to provide very responsive, timely, high-quality solutions-oriented AV customer service that exceeds customer expectations. Work in a highly sophisticated centralized AV Control Room that can monitor and support over 150 audio visual capable rooms firm-wide. Support daily operations of audio visual support for conferences and meetings including VTC’s (video teleconference), Webinars/WebEx, Microsoft Teams, Zoom, ON24, content sharing, digital recording, video editing and event support. Timely creation and update of A/V work tickets to track set up of requested equipment and software, assistance for meetings, and repairs. Take part in video editing to produce videos to internal streaming servers. Setup and configure various components of VTC, video equipment, sound equipment, computer, flat panels, screens, and other related systems so they are ready for use before scheduled meetings. Quality check and correct AV problems prior to conferences. Repair AV equipment when possible in house; arrange, track, and ensure AV vendor repair assistance as needed. Assist and provide quick “on demand” support to Client Service Specialists, fellow AV Specialists, IT Staff in all offices, and others with VTC setups; Webinars/WebEx and other multimedia tools, prior to, and in support of meetings & conferences. This includes assisting in meeting planning discussions and inquiries. Maintain AV equipment and inventory. Provide a convenient and easy to use method to track availability of equipment within ITS, the Client Services Specialists, and the general user community. Actively learn new software, hardware and other tools; maintain necessary AV expertise in support of meetings. This includes, but is not limited to: Webinar products, PowerPoint, VTC equipment/applications, and other software as required. Remain current on technological trends and techniques to advise the firm on AV technological developments and changes in the industry. Fill in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department. Availability to work before and after scheduled hours and weekends with minimal notice.
Position Requirements: 5 - 7 years customer facing audio visual support experience.2 - 5 years of experience in advanced AV hardware configuration, design, AV project management and/or leadership. Premier level of customer service in a professional services environment Comfortably work directly with Chairman and CXO offices to service direct requests. Ability to prioritize and work well under pressure while always maintaining a professional demeanor. Excellent problem solving & analytical skills with ability to think critically and expansively to solve complex audio visual problems. Practical “hands on” approach, very task orientated and committed to achieving exceptional results. Self-starter with a consistent positive demeanor, excellent follow through, attention to detail, and organizational skills. Embraces ownership in all systems and services that AV Services manages. Dedication to detail and follow-through on all assignments is critical for role. Skills: Cisco VTC Endpoints, Operation & Configuration - SX80/Webex Room Systems/DX - Required Experience, Webex Board, 9900/8800 Phones. Cisco VTC Infrastructure, Operation & Configuration - Cisco TMS - Required Experience, Conductor/TPS - Required Experience, CMS/CMM, Webex/Webex CMR - Required Experience, Cisco Expressway systems - Required Experience, CUCM. Crestron - Operation & Fundamentals - Design and functional concepts - Required Experience -Fusion Server operation, Programming concepts. Microsoft Office Suite - Required Experience -
Windows Server operating systems - Required Experience Basic network & VLAN understanding - Required Experience - BiAmp Systems.
Salary is commensurate with experience.