Main Duties are:
During working hours, you will be based at the concierge desk except when carrying out any required Building Patrols.
Receive and provide accurate shift handover.
Provide a welcoming atmosphere throughout the Building.
Being always present at the Concierge Desk and ensure that all persons in the building have a right to be present.
Announce any visitors, contractors, or deliveries in line with our Building Policy and monitor their presence on site.
Receive, log, store safely and distribute all parcels. In line with GDPR do not leave them on show to protect the Residents identity.
Answering all enquiries via email, telephone and in person in a professional and timely manner.
Monitor visually and by using CCTV, Access Control and BMS ensuring that any alarms or faults such as any security breaches, doors wedged open, failed maglocks, forced doors are being actioned and escalate appropriately.
Monitor, log and escalate any faults/ alarms or issues with the Life Safety systems (Fire Panels, Sprinkler System)
Place call outs when necessary and ensure that the Management Team is being made aware and kept informed on the progress of the call out.
Ensure that all the key movements are being recorded, issued and details captured correctly and action on any missing keys (including Estate Keys).
Address any security breaches/issues and call the local authorities if necessary.
Conduct and document efficiently the building Patrols and checks throughout your shift.
Ensure that all the communal areas are well presented, including the bin storeroom, and that all spillages and rubbish is cleared away immediately.
At all times you are to ensure the security of the building and its residents is not jeopardised in any way.
You are to always assist residents together with their guests and visitors when and where required.
To carry out any other reasonable additional duties as directed.