Desktop Support - Onsite and travel
Description:
Title: Desktop Support - Onsite and travel
Location: Dover, DE, United States
Length: Long term
Restriction: W2 or C2C
Description:
Very Long term contract; Usually the project goes for 4+ years with this customer *** 37.5 hours per week *** Onsite; in state travel required; must have own vehicle; mileage will be paid
Support until 8:00pm will be required on a rotating schedule for Wednesday Night Support
State and Federal Background check required for this position
Ideal candidate must have proven experience:
Configuring and networking desktop computers
Troubleshoot, diagnose and resolve issues with PC and other End Point Devices
Strong Customer Service
Strong attention to Detail regarding Documentation and other knowledge base article creation
Strong knowledge of Software and OS deployment tools
Ability to read and understand Powershell
Working with Hardware and Software Vendors on procurement tickets / projects
Self Motivated
Required skills:
3 years of Prior experience troubleshooting Hardware and Software issues in a windows enterprise environment
3 years of Prior experience installing and troubleshooting BOTH Windows 10 and Windows 7 OS
1 years of Proven past experience and ability in reading Powershell Scripts
3 years of Experience creating and maintaining active directory users, security groups and computers accounts
3 years of Strong attention to detail regarding documentation and for knowledge base article creation
3 years of Prior experience in roles that required excellent customer service skills
2 years of Prior experience with desktop/service desk ticketing software
Desired skills:
2 years of Prior experience with ServiceNow and other ticketing systems
Highly desired skills:
2 years of Experience with System management appliances such as: Kace, SCCM, Airwatch, or Microsoft Intune
2 years of Prior experience writing Powershell Scripts
1 years of Prior Experience Building Software Deployment Packages and managing automation of software eployments
1 years of Experience with Hardware and Software procurement