Desktop Support Technician - Columbus

Job Description

Location: Columbus, OH (On-site)

Type: Full-Time

Industry: Civil Engineering / Infrastructure

Overview

Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day-to-day device support, help improve the end-user experience, and make sure technology across the company runs smoothly.

Key Responsibilities

Support desktop and laptop hardware, software, and peripherals including setup, configuration, and troubleshooting.

Assist with device deployments, updates, and ongoing maintenance.

Troubleshoot issues, identify root causes, and document solutions.

Work with the IT team to improve support processes and workflows.

Communicate technical solutions clearly to non-technical users.

Maintain technical documentation and follow IT policies and procedures.

Stay current on new tools and technology updates.

Qualifications

Bachelor’s degree in Computer Science or related field, or equivalent experience.

4 or more years of desktop or end-user support experience.

Strong knowledge of Windows and Mac environments.

Experience with hardware and software installation and troubleshooting.

Basic understanding of networking and infrastructure support.

Strong customer service, communication, and problem-solving skills.

Ability to work independently or with a team.

BONUS:

A+ or Network+ certifications

Why You’ll Love This Role

You will be part of an internal team that values learning, collaboration, and quick problem solving.

You will help people directly and see the impact of your work every day.

You will build trusted relationships through clear communication and reliable support.

You will work in an environment that appreciates initiative, ownership, and follow-through.

Compensation:

$55K – $70K plus benefits (Health, Dental, Vision, 401k with match)

Compensation Range: $55K - $70K

Full-time