Inbound Customer Service (Chat Support)

Client is an American company that operates as a same-day grocery delivery and pick-up service in the U.S. and Canada. Customers shop for groceries through their mobile app or website from the company's more than 350 national,

regional and local retailer partners.

This is a chat support program where agents will take 3 concurrent chats while assisting client's customers.

• Agents will answer, manage, and document inbound customer

contacts to initiate, verify, change or cancel orders, and other general inquiries regarding the Client’s product and services

• Represent the client brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, and personalizing the experience.

• Demonstrate a customer obsessed attitude and do whatever is

needed to ensure total customer resolution.

Training Begins: 5/4/2020