Client is an American company that operates as a same-day grocery delivery and pick-up service in the U.S. and Canada. Customers shop for groceries through their mobile app or website from the company's more than 350 national,
regional and local retailer partners.
This is a chat support program where agents will take 3 concurrent chats while assisting client's customers.
• Agents will answer, manage, and document inbound customer
contacts to initiate, verify, change or cancel orders, and other general inquiries regarding the Client’s product and services
• Represent the client brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, and personalizing the experience.
• Demonstrate a customer obsessed attitude and do whatever is
needed to ensure total customer resolution.
Training Begins: 5/4/2020