IT Help Desk Analyst

Provide technical computer support to employees over the telephone, via email or in person while providing an exceptional customer experience.

Requirements:

- Associates required; Bachelor degree preferred

- IT: 1 year experience

- Equivalent certifications such as: A+, Network+, and Security+

Duties to include:

- Log incidents, resolutions, and internal knowledge articles

- Research questions using available information resources

- Quickly and accurately determine incident scope and impact

- Manage critical incidents and escalating problems as required

- Monitor Help Desk for tickets assigned to the queue and process

Job Requirements:

- Working knowledge of Windows Operating systems and applications (XP and 2003 server)

- Knowledge of installing, configuring and troubleshooting PC hardware/software, printers, laptops, tablets, and smart phones

- Strong aptitude in OS repairs, spy ware and virus removal, hardware, upgrades and troubleshooting

- Ability to use Microsoft Word, Excel and Outlook

- Network troubleshooting skills

- Internet and e-mail troubleshooting skills

- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Full-time; Monday Friday; 8 hour days (hours may vary)

Williamson Employment Services, Inc. is an Equal Opportunity Employer. Employees and applicants for employment are protected by federal, state, and local laws designed to protect them from discrimination on the basis of age, race, religion, creed, color, sex (including pregnancy, gender identity, and sexual orientation), marital status, parental status, national origin, disability, family medical history or genetic information, political affiliation, military service, or any other factor unrelated to the requirements of a job. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

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